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My Vision Express Hot

User rating
 
 8.8 (5)
EHRcompare Written by EHRcompare     July 17, 2009     Hits: 3714    
 
My Vision Express
My Vision Express
My Vision Express
My Vision Express

Software Info

Company Name Insight Software LLC
Software Name My Vision Express
Web-based install or Local? Local Network
Integrated ePrescribing? Yes
Equipment Integration? Yes
Certified (complete)? Certified

Specialties Covered

Specialty(ies) Ophthalmology • Optometry

My Vision Express is a full-featured Eye Care Practice solution. MVE's powerful and streamlined EMR module integrates seamlessly with our robust practice management software. This fully integrated software is extremely user friendly allowing all personnel to be trained in a short period of time. My Vision Express is a fully automated information and data processing system that will raise productivity, reduce errors and increase profitability at an affordable price. Features, performance, ease-of-use and excellent support. Those are the big four that have made My Vision Express so popular. MVE's customizability also sets us apart from the competition.

User reviews

Average user rating from: 5 user(s)

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Overall rating: 
 
 8.8
Ease of Initial Physical Setup:
 
 7.6   (5)
Ease of Implementation Into Practice:
 
 8.6   (5)
Quality of Initial Training:
 
 9.0   (4)
Intuitiveness of Exam Portion:
 
 8.6   (5)
Speed of Data Input:
 
 8.4   (5)
Easily Customizable Interface:
 
 8.6   (5)
Has a Pleasing 'Look and Feel':
 
 8.6   (5)
Quality of Scheduling System:
 
 9.2   (5)
Easy to Update and Maintain :
 
 8.8   (5)
Quality of Financial Reports:
 
 8.6   (5)
Staff Acceptance:
 
 9.0   (5)
Favorable Licensing Terms:
 
 9.6   (5)
Has all the features I need:
 
 8.6   (5)
Quality of Support:
 
 9.2   (5)
Overall Ease of Use:
 
 9.0   (5)
Overall Value:
 
 9.0   (5)
Overall Satisfaction:
 
 8.8   (5)
Would Recommend to a Friend:
 
 9.2   (5)
 
 

Excellent program and even better customer service

Overall rating: 
 
 9.2
Ease of Initial Physical Setup:
 
 9.0
Ease of Implementation Into Practice:
 
 8.0
Quality of Initial Training:
 
 9.0
Intuitiveness of Exam Portion:
 
 8.0
Speed of Data Input:
 
 8.0
Easily Customizable Interface:
 
 9.0
Has a Pleasing 'Look and Feel':
 
 9.0
Quality of Scheduling System:
 
 10.0
Easy to Update and Maintain :
 
 10.0
Quality of Financial Reports:
 
 9.0
Staff Acceptance:
 
 9.0
Favorable Licensing Terms:
 
 9.0
Has all the features I need:
 
 9.0
Quality of Support:
 
 10.0
Overall Ease of Use:
 
 10.0
Overall Value:
 
 9.0
Overall Satisfaction:
 
 9.0
Would Recommend to a Friend:
 
 10.0
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Sarasrustagi Reviewed by Sarasrustagi
March 23, 2011
Top 50 Reviewer
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1 of 1 people found the following review helpful

I would definitely recommend this program to my friends and colleagues.

EHR Review

Experience 3-6 Months
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Very easy to set up and start using. Customer service/support has been exceptional. Every time we have tried to reach someone on the phone we have gotten someone on and they have resolved our issues. Customizer is a must, since every doc has their own way of maintaining their chart appeal. We started by using the appointment book immediately and then within 2 months we were live. We have not integrated any equipment yet, that will be the next step. It is very feature rich and the what I liked the most about the program was how you were able to enter multiple cc and how they populated into sentence form. Employee time clock works well and is easy to use.
What needs work? At a glance report needs to be more customizable.
 

My choice of practice Managment and EMR is My Vision Express

Overall rating: 
 
 9.9
Ease of Initial Physical Setup:
 
 10.0
Ease of Implementation Into Practice:
 
 10.0
Quality of Initial Training:
 
 10.0
Intuitiveness of Exam Portion:
 
 10.0
Speed of Data Input:
 
 10.0
Easily Customizable Interface:
 
 9.0
Has a Pleasing 'Look and Feel':
 
 10.0
Quality of Scheduling System:
 
 10.0
Easy to Update and Maintain :
 
 9.0
Quality of Financial Reports:
 
 10.0
Staff Acceptance:
 
 10.0
Favorable Licensing Terms:
 
 10.0
Has all the features I need:
 
 10.0
Quality of Support:
 
 10.0
Overall Ease of Use:
 
 10.0
Overall Value:
 
 10.0
Overall Satisfaction:
 
 10.0
Would Recommend to a Friend:
 
 10.0
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Green_Eye_Guy Reviewed by Green_Eye_Guy
August 20, 2009
Top 50 Reviewer
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1 of 1 people found the following review helpful

after the first couple days of setup, work flow fell into place as planned. Now my entire staff understands and benefits from My Vision Express software as the dominate Practice Management and EMR system.

Great Job Guys!

EHR Review

Experience 6 months - 1 Year
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? easy to get started with My vision Express. I enjoy the unlimited user licensing, fair pricing, and excellent customer support.

 

My Vision Express - Version 8.00 Server Edition

Overall rating: 
 
 9.7
Ease of Initial Physical Setup:
 
 8.0
Ease of Implementation Into Practice:
 
 9.0
Quality of Initial Training:
 
 9.0
Intuitiveness of Exam Portion:
 
 10.0
Speed of Data Input:
 
 10.0
Easily Customizable Interface:
 
 10.0
Has a Pleasing 'Look and Feel':
 
 8.0
Quality of Scheduling System:
 
 10.0
Easy to Update and Maintain :
 
 8.0
Quality of Financial Reports:
 
 10.0
Staff Acceptance:
 
 10.0
Favorable Licensing Terms:
 
 10.0
Has all the features I need:
 
 10.0
Quality of Support:
 
 10.0
Overall Ease of Use:
 
 10.0
Overall Value:
 
 10.0
Overall Satisfaction:
 
 10.0
Would Recommend to a Friend:
 
 10.0
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eyedocnw Reviewed by eyedocnw
August 04, 2009
Top 10 Reviewer
Comments (1)
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6 of 6 people found the following review helpful

I need more time to fully utilize/explore the capabilities of this software. No other problems.

If you are not comfortable with the maintenance aspect of databases, backing up hard drives etc you may want to look into their web-based version.

EHR Review

Experience 6 months - 1 Year
Professional Setting Optometry
Owner or User? I only use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Overall solid program. I just works. I would agree with previous reviews that the support staff is excellent. They are extremely open to any suggestions that would make the software better. I have had times where I suggested an improvement and it was available via a software update the same day!! I would describe MVE as a company that is big enough to have the technical capabilities to implement suggestions and solve problems but not too big that they are overwhelmed and unable to adapt or adequately support their users.

No experience with web-based version but if you are looking for that option it is my understanding that it is available.

For the most part training is not needed (was offered but I did not feel I needed it) as overall the software is designed in a logical manner but you can be assured that the support team is available for any questions that pop up.
What needs work? Nothing
 

MVE Review

Overall rating: 
 
 6.9
Ease of Initial Physical Setup:
 
 4.0
Ease of Implementation Into Practice:
 
 8.0
Intuitiveness of Exam Portion:
 
 6.0
Speed of Data Input:
 
 6.0
Easily Customizable Interface:
 
 7.0
Has a Pleasing 'Look and Feel':
 
 8.0
Quality of Scheduling System:
 
 8.0
Easy to Update and Maintain :
 
 8.0
Quality of Financial Reports:
 
 6.0
Staff Acceptance:
 
 8.0
Favorable Licensing Terms:
 
 9.0
Has all the features I need:
 
 6.0
Quality of Support:
 
 7.0
Overall Ease of Use:
 
 7.0
Overall Value:
 
 8.0
Overall Satisfaction:
 
 6.0
Would Recommend to a Friend:
 
 6.0
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spittlbm Reviewed by spittlbm
July 25, 2009
#1 Reviewer
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3 of 4 people found the following review helpful

EHR Review

Experience 1 - 3 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I do have an affiliation with an EHR company
Explain disclosure (only if needed) MVE user and ECPManager partner
What do you like? Good licensing, nice staff. 6mo updates are sufficient
What needs work? Serious setup can take days. V8.0 fixed many of the issues and features the userbase asked for 1-2yrs ago. Reporting and datamining leave practice management challenging, mainly because of database structure.
 

Glad I went with MyVisionExpress

Overall rating: 
 
 8.5
Ease of Initial Physical Setup:
 
 7.0
Ease of Implementation Into Practice:
 
 8.0
Quality of Initial Training:
 
 8.0
Intuitiveness of Exam Portion:
 
 9.0
Speed of Data Input:
 
 8.0
Easily Customizable Interface:
 
 8.0
Has a Pleasing 'Look and Feel':
 
 8.0
Quality of Scheduling System:
 
 8.0
Easy to Update and Maintain :
 
 9.0
Quality of Financial Reports:
 
 8.0
Staff Acceptance:
 
 8.0
Favorable Licensing Terms:
 
 10.0
Has all the features I need:
 
 8.0
Quality of Support:
 
 9.0
Overall Ease of Use:
 
 8.0
Overall Value:
 
 8.0
Overall Satisfaction:
 
 9.0
Would Recommend to a Friend:
 
 10.0
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drhyatt2020 Reviewed by drhyatt2020
July 22, 2009
Top 50 Reviewer
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2 of 2 people found the following review helpful

THIS IS WHAT I WROTE IN OCTOBER 2008:

The most important considerations for me are Does the software do a decent job?, How is the support? Does the company listen to and implement the desires of the users? For myVisionExpress, I would have to say "yes", "very good", and "yes". I called their support line probably 6 times, most times I got through right away, sometimes it was after hours and they called me right back the following business day morning. I spent probably 2-3 hours total time with tech support asking various questions on various days, never felt rushed, never got the feeling they were annoyed, but truly wanted to help me. And I'm not even a client of theirs (yet). I am not forced to have certain type of staff training, which I hear is true with officemate. I have yet to hear any major bad thing about mVE. They are upfront with online training, fees, online forums which they regularly respond to. Show me where Officemate, MaximEyes, CompuLink do this. Not.
I want to buy software and service that I know is good now, not something that MAY be good sometime in the future. Plus, now that VSP owns Officemate, VSP will do what is good for VSP, not necessarily what is good for Officemate users. Overall, I don't see any major flaw with mVE and why I should go with a different vendor.
Why would someone go with Officemate if they keep hearing complaints of support? Support is great when there are no problems. :-) But I want my staff to easily solve any problems with good technical support, whether it be online, F1 help, or by phone.

How is OM interface with VSP "hard to beat"? All the major vendors interface with Eyefinity, so I don't any benefit of OM over the others.

THIS IS WHAT I WROTE IN NOVEMBER 2008:

Things have been going fine. 4 weeks ago I upped the RAM to 1 gig on all computers and 2 gig in my exam room, and internal hard drives on some of my network computers. 3 weeks ago I had my computer network guy fine tune my network with new antivirus and antispyware and some other stuff.

2 weeks ago I installed MVE on all the computers. I had to call up MVE technical support to figure out how to get the client computers to point to the main MVE database on the main computer. It was quite easy and they were easy to reach.

Last week after I viewed the online tutorials and read their hard copy user guide, I started the customization of the software - that is what will take the longest to do. There is a lot of stuff to learn and to customize, so I'm learning and customizing as I am going, entering all the U&C codes, etc. It is a very powerful program, but it very comprehensive and so far, very intuitive for the most part. You need to have a game plan on how to implement everything and to prioritize the different facets of the software. My goal is to go live December 1st after the Thanksgiving holidays. I want to be able to have everyone in the office be able to work with the appointment module, the patient and insurance information, and orders. Also to start getting familiar with how to submit insurance claims. Maybe I will also can do EMR by then too.

Last week I taught my staff how to enter patient and insurance info. This week they learned how to punch in/out, send/receive employee messages, and the appointment module. They were introduced to the Ordering module.

Next week they were learn more about the Ordering module. We will learn more about the insurance module over the next 2 weeks and start practicing everything we've learned. On Thanksgiving week, the office will be closed for patients, I will get patient demographic data converted from EZFrame to MyVisionExpress, but staff will be here that Monday through Wednesday, doing dry runs and us scanning all frames into inventory.

So, as a summary to your questions, we are in the midst of training and setup scheduled to go live on Dec 1. Install was fairly smooth, tech support is fine. Staff is getting the hang of it, but it's a BIG change for everyone, but it will be so much better once we get the hang of using it every day. MVE seems very stable on my network, even on some 5 year old computers still running Windows 2000.

So far I'm very happy!

EHR Review

Experience 6 months - 1 Year
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Comprehensive, great online help, very good phone technical support, good EMR, works on Windows 2000/XP/Vista.
What needs work? scanner interface, equipment interface, tech support closes at 2pm PST (5pm EST).