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Practice Fusion

http://www.ehrcompare.com/media/reviews/photos/thumbnail/300x300s/53/b5/b7/141_pfLogosmall_1299633541.jpg
PracticeFusion   August 03, 2009  
 
5.1 (10)
26670  
 

Company

Company Name
Practice Fusion

Software Info

Software Name
Practice Fusion
EHR vs EHR/PM
EHR + PM

Technical

Hosting
In the Cloud
Compatibility
  • Windows
  • Mac
  • Linux
Native Mobile Platform(s)
  • iPhone
  • iPad
  • Android
  • PC Tablet Optimized
Multi-Location?
Yes
Max Users
Unlimited

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Yes
Portal Type
Online

EMR Features

Integrated eRx?
Yes
e-Rx Partner
SureScipts
Equipment Integration?
Unknown
Native Text to Speech
Dragon® Medical
Lab Interface
Yes
Drawing Tool
Unknown
Auto Coding
Yes
Auto Letters
Yes
Physician Dashboard
Yes
Reminders
Yes
Decision Support
Yes

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Unknown
Financial Reports
Yes
Document Management
Yes

Eye Care-Specific Features

Optical/Dispensary
No
Contact Lenses
No

Support

Support Options
  • Phone
  • Email
  • Forums
  • Instructional Videos
  • Live Chat
  • Webinars
  • Online Meeting
Please note: Information above not yet verified by affiliated authority. Data may not be accurate or up-to-date.

User reviews

artsands
Overall rating 
 
8.9
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
5.0
Has a Pleasing 'Look and Feel' 
 
9.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
10.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
7.0
Overall Ease of Use 
 
8.0
Overall Value 
 
9.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

excellent simple program

I have read many of the reviews and can not disagree with them. However, I only use the parts of Practice Fusion that are useful - ie maintaining records, emailing rxs, etc. I dictate overseas, use a paper chart system also. I am not going to try for meaningful use anymore - not worth the time and effort No complaints about this free system

EHR Review

Version Reviewed
n/a
Experience
3 - 5 Years
Professional Setting
General Practitioner
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
Other, add below
Explain disclosure
**My sister works for Practice Fusion, but only part-time and for the last 6 months. She is very impressed with the company!**
What do you like?
good system
What needs work?
not sure
Was this review helpful to you? 
BAR444
Overall rating 
 
3.3
Ease of Initial Physical Setup 
 
7.0
Ease of Implementation Into Practice 
 
4.0
Quality of Initial Training 
 
6.0
Intuitiveness of Exam Portion 
 
3.0
Speed of Data Input 
 
1.0
Easily Customizable Interface 
 
3.0
Has a Pleasing 'Look and Feel' 
 
3.0
Quality of Scheduling System 
 
2.0
Easy to Update and Maintain  
 
2.0
Quality of Financial Reports 
 
2.0
Staff Acceptance 
 
3.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
5.0
Quality of Support 
 
3.0
Overall Ease of Use 
 
2.0
Overall Value 
 
3.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Sorely disappointed in this EHR's recent changes

Ultimately, I think that PF values trackable data above and at the expense of the user. That is after all, their entire business model. We are seriously considering switching EHRs.

EHR Review

Version Reviewed
'new' version
Experience
3 - 5 Years
Professional Setting
Internal Medicine
Owner or User?
I only use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Obviously, the main thing going for PF is the cost. We are a small practice and simply cannot afford the high monthly fees associated with most EHRs. When we started using PF 4 years ago, it was pretty straightforward - easy to learn, easy to use, no major issues. Occasionally the entire system would go down, so you'd have no access to your charts for a half day or so, which was pretty nerve-racking, but overall the experience was favorable. As the company grew, and they revamped their platform, the speed and quality of their product has really suffered. I am no longer the fan I once was.
What needs work?
PF's recent transition to a new platform has created a huge mess of the EHR. It is now routinely slow, clumsy, and most disturbingly - full of glitches that make me wary of unintentional harm to my patients. For the past two months I have been communicating with support regularly regarding many faulty aspects of the new program, including but not limited to - erx's being routed to the wrong pharmacy, messages to and from various staff members not being attached to the relevant patient's chart, templates entering out of order, shoddy functionality of the scheduling work flow, and on and on. Often, my complaints in the forum have been deleted by PF staff, or answered with somewhat terse replies. When I use the live chat, more often than not it is implied that the problem is 'user error'. If you can actually get to the point where you are speaking with a real person, they seem to be genuinely interested in helping you, but ultimately can only pass on your concerns to 'the technical team'. It also seems that lately, when they manage to fix one glitch, they introduce several new ones in the process.
Was this review helpful to you? 
hrttherapies
Overall rating 
 
2.0
Ease of Initial Physical Setup 
 
1.0
Ease of Implementation Into Practice 
 
1.0
Quality of Initial Training 
 
1.0
Intuitiveness of Exam Portion 
 
1.0
Speed of Data Input 
 
1.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
1.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
1.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
7.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
1.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Very Difficult to Use

Practice Fusion was great when we first started using it about three years ago. They seemed intent on "updating" and "improving" certain features a lot, but we really didn't use them anyway (e-prescribing, etc) so it didn't affect us at the time. However, sometime in September or October this year they "updated" their lab reporting, and the feature is now so awful that we fear it is a danger to our patients. Lab results came in unassigned all the time, even after following their steps to avoid this, they still come in unassigned from time to time, and there have been a couple that went missing altogether, but DO appear in LabcorpBeacon.

The new lab format is HORRIBLE. And to make matters worse, just a few days ago PF implemented a COMPLETE OVERHAUL of their entire EHR. Now, you sign on and the look and feel of the software is completely different and navigation is HORRIBLE - as an example, where before to record a refill called into the pharmacy you would take these steps:

1. Sign in to PF
2. Type in first few letters of patient's name
3. Click on patient's name
4. Select "RX Refills" from Charting (forget what that was actually called) and type in the Rx's you called in.

Now with the new "upgraded" version, you must do the following to accomplish the same thing:

1. Sign in to PF
2. Click on Charts
3. Click on patient's name
4. Click on "New Encounter"
5. Click on the type of encounter from the dropdown box on the left hand side
6. On the last one I did this with (even just looked it up) there was a place for "other" where you could type in your notes. I can't find it now on this new note.

In fact, I've been clicking and looking all over the place to write a freaking note on this newly upgraded and "improved" Practice Fusion EHR, and it is very frustrating. It shouldn't be this difficult. It is a very poorly thought out system, and the new design and features look very outdated and early 90'ish. If they did use the input of doctors to write this new software, then I don't know where they are getting these doctors - that, or they are not the ones who actually use the EHR and really don't understand.

I am so frustrated with this new horrible update I can't take it anymore. After researching other free EHR's, I've decided to go with a paid EHR. It will be costly, but well worth it in terms of avoiding errors with patients.

I cannot believe Practice Fusion actually implemented their current changes. I mean, likely a team sat there and went over all the new features and everyone thought it was great! Well, you get what you pay for, we all know it.

I'm very sorry PF didn't stick with their original version. It was nice, clean, and simple to use. I've been using their software for 3+ years now and still can't figure out how to enter a simple note with their new update. And their help forum (where posts hinting at dissension seem to be quickly closed after a snappy PF answer) or their phone help is never really a help since they'll tell you the roundabout way you need to go about things now to complete your task, but it is still difficult and generally an unpleasant experience.

EHR Review

Version Reviewed
New November 2014 Update
Experience
3 - 5 Years
Professional Setting
General Practitioner
Owner or User?
I bought and use(d) this product
Your Status
Other
Disclosure
I have no affiliation with any EHR company
What do you like?
It is free, but after the upgrades and complete overhaul of the product in November 2014, it is not worth it.
What needs work?
Scrap the new November 2014 overhaul, go back to the original PF look and functionality.
Was this review helpful to you? 
KristiMcKenzie
Overall rating 
 
2.2
Ease of Initial Physical Setup 
 
5.0
Ease of Implementation Into Practice 
 
5.0
Quality of Initial Training 
 
3.0
Intuitiveness of Exam Portion 
 
6.0
Speed of Data Input 
 
6.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
1.0
Easy to Update and Maintain  
 
1.0
Staff Acceptance 
 
4.0
Has all the features I need 
 
1.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
1.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

No support available

reconsider.

EHR Review

Version Reviewed
N/A
Experience
1 - 3 Years
Professional Setting
Obstetrics and Gynecology
Owner or User?
I only use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
It's free.
What needs work?
There is no support to speak of. Soon after I implemented phone support was unavailable, live chat is no longer available, you can create a "ticket" which results in a one way email and no dialogue. The email ticket creation means it takes weeks to resolve an issue. The website says one business day for critical issues, this has not been my experience. For instance, somehow I have been sent duplicates of all of the labs and pathology (different companies) from the past 6 months, despite the fact that I have reviewed and signed the final report. My lab inbox is flooded with over 100 labs/pathology results which do not indicate that I have signed off on them and already treated them as indicated by the paper OB chart. I can't get anyone from practice fusion to help me with this. This has significantly impeded my ability to review labs.
When creating a patient chart you are unable to input a pharmacy unless you are sending a prescription. This means if the patient needs a prescription after a test you have performed, you unable to fax it without getting ahold of the patient.
The referral letter/fax sent to a physician is difficult to read and looks unprofessional.
The note is in continuous text and you are unable to highlight, bold or underline important physical exam findings.
You cannot link results to the note from the visit.
There is no where to denote who the primary care physician is in the chart.
Was this review helpful to you? 
drmanso
Overall rating 
 
3.2
Ease of Initial Physical Setup 
 
5.0
Ease of Implementation Into Practice 
 
5.0
Quality of Initial Training 
 
2.0
Intuitiveness of Exam Portion 
 
2.0
Speed of Data Input 
 
4.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
6.0
Quality of Scheduling System 
 
5.0
Easy to Update and Maintain  
 
1.0
Staff Acceptance 
 
6.0
Has all the features I need 
 
2.0
Quality of Support 
 
2.0
Overall Ease of Use 
 
7.0
Overall Value 
 
3.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Practice Fusion

“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.





EHR Review

Version Reviewed
n/a
Experience
6 months - 1 Year
Professional Setting
General Practitioner
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.





What needs work?
“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.




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