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Practice Fusion

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Added August 03, 2009,    Last updated: December 05, 2013
 
5.9 (6)
23006  
 
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Company

Company Name
Practice Fusion

Software Info

Software Name
Practice Fusion
EHR vs EHR/PM
EHR + PM

Technical

Hosting
In the Cloud
Compatibility
  • Windows
  • Mac
  • Linux
Native Mobile Platform(s)
  • iPhone
  • iPad
  • Android
  • PC Tablet Optimized
Multi-Location?
Yes
Max Users
Unlimited

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Yes
Portal Type
Online

EMR Features

Integrated eRx?
Yes
e-Rx Partner
SureScipts
Equipment Integration?
Unknown
Native Text to Speech
Dragon® Medical
Lab Interface
Yes
Drawing Tool
Unknown
Auto Coding
Yes
Auto Letters
Yes
Physician Dashboard
Yes
Reminders
Yes
Decision Support
Yes

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Unknown
Financial Reports
Yes
Document Management
Yes

Eye Care-Specific Features

Optical/Dispensary
No
Contact Lenses
No

Support

Support Options
  • Phone
  • Email
  • Forums
  • Instructional Videos
  • Live Chat
  • Webinars
  • Online Meeting
Please note: Information above not yet verified by affiliated authority. Data may not be accurate or up-to-date.

User reviews View all user reviews

Average user rating from: 6 user(s)

Overall rating 
 
5.9
Ease of Initial Physical Setup 
 
8.0  (6)
Ease of Implementation Into Practice 
 
7.3  (6)
Quality of Initial Training 
 
7.0  (6)
Intuitiveness of Exam Portion 
 
5.8  (6)
Speed of Data Input 
 
4.8  (6)
Easily Customizable Interface 
 
4.0  (6)
Has a Pleasing 'Look and Feel' 
 
5.8  (6)
Quality of Scheduling System 
 
6.0  (6)
Easy to Update and Maintain  
 
4.7  (6)
Quality of Financial Reports 
 
2.7  (3)
Staff Acceptance 
 
6.2  (5)
Favorable Licensing Terms 
 
10.0  (3)
Has all the features I need 
 
3.7  (6)
Quality of Support 
 
6.5  (6)
Overall Ease of Use 
 
7.5  (6)
Overall Value 
 
5.7  (6)
Overall Satisfaction 
 
4.7  (6)
Would Recommend to a Friend 
 
5.0  (6)
“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.





Overall rating 
 
3.2
Ease of Initial Physical Setup 
 
5.0
Ease of Implementation Into Practice 
 
5.0
Quality of Initial Training 
 
2.0
Intuitiveness of Exam Portion 
 
2.0
Speed of Data Input 
 
4.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
6.0
Quality of Scheduling System 
 
5.0
Easy to Update and Maintain  
 
1.0
Staff Acceptance 
 
6.0
Has all the features I need 
 
2.0
Quality of Support 
 
2.0
Overall Ease of Use 
 
7.0
Overall Value 
 
3.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0
Reviewed by drmanso December 03, 2013

Practice Fusion

“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.





EHR Review

Version Reviewed
n/a
Experience
6 months - 1 Year
Professional Setting
General Practitioner
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.





What needs work?
“You get what you pay for”. The old adage rings true when referring to “Practice Fusion”, the “free” EMR system.

It turned out to be very costly in terms of the time and the effort we invested trying to transition to Practice Fusion. Not that it is difficult to implement, in fact, is fairly easy to learn. The problem is that the shortcomings and difficulties it has did not become apparent until we had spent many days and dollars migrating our records to Practice Fusion. Only then did we find out that the developers are unable or unwilling to correct the problems and shortcomings we encountered.

For example: One of the main reasons for using EMRs is to be able to have the lab results automatically uploaded to the patient records. LabCorp is one of the two largest labs in the United States, and Practice Fusion will not interface with LabCorp, period.

Quest Laboratory is either the largest or second largest in the United States, and we’ve been trying to interface with Quest for four months, with no help whatsoever from Practice Fusion, and we are still unable to interface.

Another example: Whereas basically all Windows-based applications will enlarge all their fonts by pressing “CTR” & “+”, Practice Fusion will not. There is no way to change the font size of the application screens, although one can change (limited) the size of the fonts of some of the text that one types in the system. The Practice Fusion user forum is replete with complaints about the fonts being too tiny.

Another lame aspect is that of Practice Fusion’s word processor: it will allow only three different sizes of fonts, but no italics, bold, underline, highlighting, etc., etc,, This is inexcusable since there are fully featured, open code, free word processors, such as “Open Office”, which Practice Fusion should be able to easily incorporate in their program, free.

Here are others:
• The “shorthand” Sig. (instructions) on prescriptions lists only a dozen abbreviations, and they’re probably the least common ones. No way to edit this list.
• Practice Fusion will handle only PDF documents, no text files, audios or videos. Every item you want to import into the system has to be converted to PDF first.
• Once a document is signed, one cannot copy any part of it so one can paste it elsewhere, such as into a template.
• The font size cannot be changed to view a signed document (or course, a signed document should not be changed, but one should be able to change the font in the reader. Adobe does that and allows for it, it simply keeps you from saving any changes on the viewed document.
• When uploading a new document, one has to choose from a list of document types. This list cannot be edited, in other words, I can not add other document types, such as “old records” or “psychiatric evaluation”, etc., neither can the preloaded ones be deleted.

There are plenty more, but I think I made my point. The bottom line is that this program allows for very little customization except for the templates, and the developers, although nice on the phone, have not been willing or capable to correct the shortcomings.




Was this review helpful to you? 
For now, Practicefusion works for me. Not well, but works because I'm a one year old. The practice barely walks. (How do you like that comment, pediatricians and other neurologist who remember development - oh and parents!) Once I start to run, talk in full sentences and start to direct my own actions more, I may switch. OR maybe by then practicefusion becomes a true viable program instead of just acceptable for now.
Overall rating 
 
6.6
Ease of Initial Physical Setup 
 
9.0
Ease of Implementation Into Practice 
 
7.0
Quality of Initial Training 
 
8.0
Intuitiveness of Exam Portion 
 
8.0
Speed of Data Input 
 
4.0
Easily Customizable Interface 
 
2.0
Has a Pleasing 'Look and Feel' 
 
8.0
Quality of Scheduling System 
 
5.0
Easy to Update and Maintain  
 
6.0
Quality of Financial Reports 
 
3.0
Staff Acceptance 
 
5.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
4.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
6.0
Overall Value 
 
7.0
Overall Satisfaction 
 
7.0
Would Recommend to a Friend 
 
7.0
Reviewed by jadeyhon@yahoo.com August 16, 2012

Almost useful.

For now, Practicefusion works for me. Not well, but works because I'm a one year old. The practice barely walks. (How do you like that comment, pediatricians and other neurologist who remember development - oh and parents!) Once I start to run, talk in full sentences and start to direct my own actions more, I may switch. OR maybe by then practicefusion becomes a true viable program instead of just acceptable for now.

EHR Review

Experience
1 - 3 Years
Professional Setting
Neurology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
1) I love the support staff. I know my rep: Pablo. He's the nicest guy and so receptive and he'll answer the phone or go to the chat room with you to trouble shoot. He's worth it! I mean, for a free EMR, you will never find such good staff. He is 100% amazing and that alone should be able to sell the site to the new comers.
2) The Templates are better than most other programs I have seen. However, let me tell you that most programs use Dragon and that has templates that might even be better than Practice fusion.
3) The look and feel is good. It was quite intuitive to set up and start use.
4) Cloud is good.
5) IT IS FREE! WOO HOO!
What needs work?
This is where newcomers then differ from seasoned vets. Seasoned vets do not need all the hand holding. Instead they need one that actually provides a lot of good office tools.
1) Practice fusion's schedule system is good but it still allows people to put Doctor A's patients into a schedule that is BLOCKED for doctor A but open to Doctor B. The schedule default is 15 minute time intervals and even after you change it, it resorts to 15 minutes after a while. Front desk girls can get too busy to deal with changing that default all the time and you get a NEW visit scheduled in at 15.
2) It is HORRIBLE for specialists because the referral response fax instantly loses all the formatting you put into the original note. HORRIBLE. I need to then print out the note and have a prefab hello thank you letter and fax it manually.
-ALSO There is no good way of keeping track of who is sending the referral. BAD BAD BAD. You actually have to keep a separate EXCEL sheet or a simple marble notebook for that.
3) Templates do eventually make all your notes look and feel the same. Editing Templates can get cumbersome and annoying.
4) Scanning in documents are SUPER Cumbersome. I had to get a separate program to keep those files because Practice fusion merely stacks them up chronologically without any filing techniques. Also the actual SLOW way of uploading and labeling the file is why I hired a high school kid for after school. They have expensive outside companies that want to do that for me. A high school kid does it even better and at minimum wage.
5) CRASH CRASH CRASH CRASH: Adobe Flash.
6) KAREO is cheaper but also a cumbersome billing software that links with Practicefusion. Most billing companies will argue again and again for Emdeon.
7) Remember that this is free so, they must not be able to hire a lot of technical people to deal with ALL the requested features and thus most of the requests by people like making labels and printing out better response letters and doing better report making are always ignored. They have bigger fish to fry like making it crash less.
Was this review helpful to you? 
Overall rating 
 
3.9
Ease of Initial Physical Setup 
 
6.0
Ease of Implementation Into Practice 
 
6.0
Quality of Initial Training 
 
6.0
Intuitiveness of Exam Portion 
 
5.0
Speed of Data Input 
 
2.0
Easily Customizable Interface 
 
2.0
Has a Pleasing 'Look and Feel' 
 
3.0
Quality of Scheduling System 
 
6.0
Easy to Update and Maintain  
 
2.0
Staff Acceptance 
 
5.0
Has all the features I need 
 
1.0
Quality of Support 
 
6.0
Overall Ease of Use 
 
7.0
Overall Value 
 
3.0
Overall Satisfaction 
 
2.0
Would Recommend to a Friend 
 
1.0
Reviewed by mehdizadeh July 06, 2012

EHR Review

Experience
6 months - 1 Year
Professional Setting
Gastroenterology
Owner or User?
I only use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
it's free, but you get what you pay for.
What needs work?
The EHR has no autosave. If you log-in from a second room, it will give you no warning; it will erase your work at the first room and log off. I just wrote a 3 page note and the system went down for scheduled maintenance. The note is gone. Very frequenty I come back to work on a note to find it be blank. I have written feedback to them since September 2011; and as of July 2012, there is no autosave.

It is quite difficult to costomize. The notes are very simple and don't look good. They all say Free EHR at the bottom of each page. It's somewhat embarrasing if you are a consultant and need to send notes to your referring physicians.
Was this review helpful to you? 
Tablet integration is in the works since last announced in Nov of 2011. Physians are told "some time" in 2012. Well nothing yet and you can't see your schedule at all with iOS devices. In fact, you can't use iOS devices with practice fusion unless you use logmein software which drastically kills the use of the program and reduced to font to microscopic size. With frequent disconnects in the office, this is not a solution. This program is adobe flash.

If you are looking for a free soluton to EHR, this is it. You can get your incentive, just don't come with expectations of getting requests for improvments done at a good speed. I was told they get thousands of request for software improvement. Well there you go. Thousands of people are requesting changes and as far as I've seen, it hasn't happened in the last 90 days.

I will addend my review when or if improvements are made
Overall rating 
 
3.3
Ease of Initial Physical Setup 
 
8.0
Ease of Implementation Into Practice 
 
8.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
4.0
Speed of Data Input 
 
3.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
3.0
Easy to Update and Maintain  
 
1.0
Has all the features I need 
 
1.0
Quality of Support 
 
3.0
Overall Ease of Use 
 
6.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0
Reviewed by mjhausenflu March 01, 2012
Last updated: September 12, 2012

Practice fusion review

Tablet integration is in the works since last announced in Nov of 2011. Physians are told "some time" in 2012. Well nothing yet and you can't see your schedule at all with iOS devices. In fact, you can't use iOS devices with practice fusion unless you use logmein software which drastically kills the use of the program and reduced to font to microscopic size. With frequent disconnects in the office, this is not a solution. This program is adobe flash.

If you are looking for a free soluton to EHR, this is it. You can get your incentive, just don't come with expectations of getting requests for improvments done at a good speed. I was told they get thousands of request for software improvement. Well there you go. Thousands of people are requesting changes and as far as I've seen, it hasn't happened in the last 90 days.

I will addend my review when or if improvements are made

EHR Review

Experience
6 months - 1 Year
Professional Setting
Podiatry
Owner or User?
I only use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
The user interface is pretty basic. No bells and whistles but it's free and credited towards the meaningful use insentive.
What needs work?
The templates don't flow. You have to recreate your notes for follow up visits which can be cumbersome. There is NO user customizations. No Font control, no Zoom control. No window control. If you are using a larger monitor, pass by this software until they can get this fixed. 30 inch monitors have to be taken out of native resolution to view this adobe flash program which does not respond to any browser zoom customizations. Reducing native monitor resolution really messes up that rest of your viewing experience if you have to do this. They have a forum where you can request a feature but mostly there's been no change in the program in the past 90 days of use and they are VERY SLOW to implement change. You can't send your notes to other physicians via the fax built in. Lab integration takes forever and I was denied. Although they advertise a free lab integration, it is cost driven and if you don't meet a certain criteria, you get denied. I've yet to have an explanation of denial after two months of request. They simple can't tell you at practice fusion.

I decided to update this review. As of 10 months of using the program, no Ipad app as promised. They have a forum for you to request features and many doctors are upset about them not making the necessary changes to the program to make it work better. I'm very upset with this program as it could stand so many changes for the better but they won't make the necessary changes. It's a disappointment I cannot see my schedule....ever on iOS devices. The program wastes many steps that prevent effective flow. YOu have to go through 5 steps to print a note! You cannot upload multiple files and have to do each one individually which takes time for my staff to do and wastes time. But basically, I don't see any sort of leadership and response to Physician requests that make the program better. Don't know if they don't know how to do it or they just don't care. They should also switch to HTML5 and I as well as other doctors have requested this but they have not. This limits the program to flash and limits the program functionality and use with iOS devices. Such a pain to be ignored on feature requests. Like it was said before on another review. This program is a typical toddler and needs to grow up.
Was this review helpful to you? 
Overall rating 
 
9.2
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
9.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
8.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
3.0
Staff Acceptance 
 
10.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
8.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
9.0
Would Recommend to a Friend 
 
10.0
Reviewed by terri1013 January 25, 2011

super easy to set up and use!!

EHR Review

Experience
3-6 Months
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
customized templates to my liking. so so easy to train staff and set up. because it is web based, this system can be used on any type of computer that can link to the internet; PC or MAC. their customer service is great; send email and answer emailed back within 24 hours!!
What needs work?
integrating a larger selection of billing affiliates, besides KAREO, that is not MAC friendly. however, i can still do my own billing through my current clearinghouse in the mean time.
Was this review helpful to you? 
 
View all user reviews