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Compulink

http://www.ehrcompare.com/media/reviews/photos/thumbnail/300x300s/22/d8/02/block-optometry1-92-1446826881.png
CBS1985ADVAN   July 16, 2009  
 
6.2 (23)
19153  
 
Compulink

Specialties Covered

Specialty

Company

Company Name
Compulink Business Systems
In business since
1985

Software Info

Software Name
Compulink Eyecare Advantage
EHR vs EHR/PM
EHR + PM

Technical

Hosting
  • In the Cloud
  • Locally maintained
Compatibility
Windows
Native Mobile Platform(s)
PC Tablet Optimized
Multi-Location?
Yes
Max Users
Unlimited

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Yes
Portal Type
  • Online
  • Waiting Room Kiosk

EMR Features

Integrated eRx?
Yes
e-Rx Partner
NewCrop
Equipment Integration?
Yes
Equipment Partners
150+ equipment interfaces
Native Text to Speech
DragonĀ® Medical
Lab Interface
Yes
Drawing Tool
Yes
Auto Coding
Yes
Auto Letters
Yes
Physician Dashboard
Yes
Reminders
Yes
Decision Support
Yes

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Planned
Financial Reports
Yes
Document Management
No

Eye Care-Specific Features

Optical/Dispensary
Yes
Contact Lenses
Yes

Support

Support Options
  • Phone
  • Email
  • Forums
  • Instructional Videos
  • Webinars
  • Online Meeting
Live Support Available
Extended Hours
Information verified by affiliated authority

User reviews

Overall rating 
 
7.9
Ease of Initial Physical Setup 
 
7.0
Ease of Implementation Into Practice 
 
7.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
8.0
Speed of Data Input 
 
7.0
Easily Customizable Interface 
 
7.0
Has a Pleasing 'Look and Feel' 
 
7.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
8.0
Staff Acceptance 
 
6.0
Favorable Licensing Terms 
 
8.0
Has all the features I need 
 
8.0
Quality of Support 
 
9.0
Overall Ease of Use 
 
7.0
Overall Value 
 
8.0
Overall Satisfaction 
 
8.0
Would Recommend to a Friend 
 
9.0

Compulink EHR

Overall very satisfied with the product and service I receive.

EHR Review

Version Reviewed
11.0.6.1
Experience
Over 10 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Administrator
Disclosure
I have no affiliation with any EHR company
What do you like?
I like the support I receive from Compulink. I can contact Compulink via phone or e-mail which is very efficient and they call back promptly. I also like the 24/7 training available via the website whether it is pre-recorded courses or live webinars. The online help manual also offers a wealth of information. I like the fact that Compulink stays on the forefront of items coming down the pike such as ICD-10 and offer plenty of training in advance. I feel like I have a true partnership with Compulink.
What needs work?
Reports could be a little more user-friendly. It would be nice to be able to build my own reports within Compulink without the Crystal interface.
Was this review helpful to you? 
Overall rating 
 
9.7
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
9.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
9.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
8.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

No Complaints

EHR Review

Version Reviewed
11.5
Experience
Over 10 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Customer service is excellent, I always receive a call back within 1 hour and if it is an emergency, then 20 minutes. The web registration is outstanding - patients fill out their health information online and once the enter the office we download all their information into their patient record. This saves a lot of time for the staff and the patients love the convenience. The ability to interface with diagnostic equipment is also very easy to do. we have interfaced our retinal camera, OCT, topographer, autorefractor/keratometer, lensometer, visual field and anterior segment cameras. Monitoring inventory is easy and fast for our optical dept. The transition to ICD-10 was simple and we have no issues at all with receiving payment from Insurance companies. The customization of the EMR has allowed us to make minor changes to several tabs to where the flow is easier for us to use. The drawing interface in the EMR makes it extremely cookbook in the approach to treatment plan and patient education, this information is then transferred to the plan tab so no further action is required by the doctor.
What needs work?
The financial reports could be a little easier to review, it would be nice to track individual sales for the opticians as well as 2nd pair sales and optional treatments for glasses per sales associates. Overall, Compulink has been a no issue software. The staff and other doctors enjoy it.
Was this review helpful to you? 
Overall rating 
 
9.4
Ease of Initial Physical Setup 
 
8.0
Ease of Implementation Into Practice 
 
8.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
9.0
Has a Pleasing 'Look and Feel' 
 
9.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
9.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
9.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

Excellent System

I have read through the previous reviews and I will have to state that my experience has been positive. Support has been personal and wonderful from day one. Utilization of the on line training program continues to help with staff monitoring, training and usage. Data entry is easy and utilization of Voice recognition helps me. I have found the use of the drawing sections especially useful and loading images is easy as well as scanning is a breeze. One of the areas that has been especially helpful is the accounting/billing. Maybe my experience with Compulink is different from the negative reviewers is because I did not expect Compulink to hold my had through implementation and on an ongoing basis. I found that working on the system gets better as I work with it. As for the topic of frequent updates, I have not found that to be a problem. I find the updates increase the product value. EHR programs are only as good as the end user in the long run. In the long run, Compulink has been an EHR system that has allowed me to increase my services to my patients. Would highly recommend.

EHR Review

Version Reviewed
10.06.01
Experience
1 - 3 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I had watched the development of EHR systems through the years and wish that I had not waited so long to get Compulink. Since acquiring this EHR program 2 years ago my practice has increased in all areas; from appointment scheduling, exam record keeping, and especially accounting. I believe that a key to my success with implantation was that I scheduled time for myself and my staff to ease in to the system. Compulink's training staff was excellent, and I found the University Learning area wonderful for monitoring and testing my staffs progress through the learning curve. The IT department (for answering questions about hardware) are the same as all tech people; sometimes frustrating but always available and quickly respond to requests. I use the cloud based application and I have been "down" a total of only 2 hours in the last two years. This was one of my primary worries and I am happy to report that this has not been a problem. Overall, I feel Compulink does an excellent job about making their product work for us.
What needs work?
IT department in terms of hardware setup can be a hassle but I found this department on par with any company in the IT world. Techs are techs and if you help them think outside the box they are great.
Was this review helpful to you? 
Overall rating 
 
2.0
Ease of Initial Physical Setup 
 
3.0
Ease of Implementation Into Practice 
 
2.0
Quality of Initial Training 
 
4.0
Intuitiveness of Exam Portion 
 
2.0
Speed of Data Input 
 
3.0
Easily Customizable Interface 
 
2.0
Has a Pleasing 'Look and Feel' 
 
2.0
Quality of Scheduling System 
 
2.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
2.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
1.0
Has all the features I need 
 
2.0
Quality of Support 
 
3.0
Overall Ease of Use 
 
2.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Avoid this company

Read the other negative reviews on this website and stay away from this company. The overly positive reviews on this website come from "Advisory Council" members who meet once a year and make suggestions that have had little use to me in my 4+ years with the company. They have a vested interest.

EHR Review

Version Reviewed
Version11.0.6.1(latest version)
Experience
3 - 5 Years
Professional Setting
Ophthalmology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I like being able to customize the software(but make sure you read below). It is fairly easy to use once you get the hang of it.
What needs work?
The downfall of this company is that while you can customize software satisfactorily, the frequent updates the company mandates you perform, reverse, change , and disrupt the very customizations you spent hours performing. You then have to recreate the customizations they have changed, spending many hours of your free time. Their updates create as many(sometimes more) problems as they correct. When you question the hierarchy about the what is happening, time and time again about your customizations being adversely affected by updates, they brush off your concerns and make excuses. I am nearing the end of my career, so it would not be cost effective for me to change EHR vendors, and you know what they say about hind sight, but I would not recommend using this company's EHR software under any circumstances.
Also, initially they seem reasonably priced, but they charge you extra for everything, including extra charges for being a custom user(they have basic, non customizable software and more expensive "custom" software). They go as far as charging extra monthly charges for every license you purchase(each workstation and server needs a license or you have to sign in and out to use the same license on multiple workstations which takes too long) Custom software users pay an extra charge on top of the monthly license fees for each license they have, even though the server is the only license that actually has any custom changes made to it. Do your homework and research EHR vendors carefully and please stay away from this one.


Was this review helpful to you? 
Overall rating 
 
1.0
Ease of Initial Physical Setup 
 
1.0
Ease of Implementation Into Practice 
 
1.0
Quality of Initial Training 
 
1.0
Intuitiveness of Exam Portion 
 
1.0
Speed of Data Input 
 
1.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
1.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
1.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
1.0
Has all the features I need 
 
1.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
1.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

The absolute worst software imaginable.

And again, every positive review of this software is undoubtedly fake. Proceed with caution. Skip right over this trash.

EHR Review

Version Reviewed
Version 11
Experience
1 - 3 Years
Professional Setting
Ophthalmology
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Practice Administrator
Disclosure
I have no affiliation with any EHR company
What do you like?
** DISCLAIMER ** Anyone who is viewing this website to chose an EHR for their practice, I must advise you that it is blatantly obvious ALL positive reviews for this software ARE FAKE. I cannot stress this enough. Any positive comments on this software are probably from the company. The only reviews here you should pay attention to are the negative ones, they are the only ones with any truth.
What needs work?
Everything.

This software is an absolute disaster. It is not user friendly. It looks like it was designed with the aesthetics of a computer developer who graduated college in the 70s. The image resolution is atrocious. The design is horrifying.

This company "updates" the software so frequently that it's ridiculous. You have to be out of your software for hours and do updates several times a month. How on EARTH do they think this is practical?

The software is riddled with bugs and errors. They never know what's wrong. The IT support usually blames something with your software but as I've learned from a Compulink support group (yes, this exists because we are all victims of an absolute scam) EVERYONE has problems with their software CONSTANTLY. There is not a day that goes by where something doesn't work.

This software is not easy to use. And if you want to learn how to use it, you can't call them. They expect you to watch HOURS OF TRAINING VIDEOS. They expect you to BUILD YOUR OWN SCREENS LIKE A DEVELOPER. Do you have a degree in computer sciences or IT? You might, you might not, but at the end of the day you're trying to manage a practice with terrible software and the company points you to the direction of their "Online University." You heard that right. You have to "register" for courses, watch videos that can be an hour long, they have even added quizzes! How adorable. Because the software is constantly updating, you constantly have to watch these videos.

The expectation of you to pretty much build your own software at the back end angers me to no end. Compulink support gets annoyed with you when you don't understand how to use the software THEY USED to create the program. They call it "Screen Builder."

Updates even consist of changing the colors of the screens... for absolutely no reason. The drop down menus are different on each screen, none of the options are in order, and when you call about it they wonder why you didn't go into the screen on the back end and change the coding for the drop down menu. They are insane.

They change the ordering of the buttons for no rhyme or reason. You get acclimated to all of the changes and then they change things again. I could see if these were necessary changes but most of the time they aren't. It's just someone experimenting with the software.

On top of that, they are expensive. They want to charge you for everything. If you have a question about why different components of the software no longer work with their new update... they want to charge you to speak to you. Does being charged almost $100 an hour to solve problems with THEIR software that you had no control over because they MANDATED the update sound appealing to you?

This company is incompetent and reprehensible. I wouldn't wish this on my worst enemy.
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