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Compulink

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CBS1985ADVAN   July 16, 2009  
 
6.3 (24)
21636  
 
Compulink

Specialties Covered

Specialty

Company

Company Name
Compulink Business Systems
In business since
1985

Software Info

Software Name
Compulink Eyecare Advantage
EHR vs EHR/PM
EHR + PM

Technical

Hosting
  • In the Cloud
  • Locally maintained
Compatibility
Windows
Native Mobile Platform(s)
PC Tablet Optimized
Multi-Location?
Yes
Max Users
Unlimited

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Yes
Portal Type
  • Online
  • Waiting Room Kiosk

EMR Features

Integrated eRx?
Yes
e-Rx Partner
NewCrop
Equipment Integration?
Yes
Equipment Partners
150+ equipment interfaces
Native Text to Speech
DragonĀ® Medical
Lab Interface
Yes
Drawing Tool
Yes
Auto Coding
Yes
Auto Letters
Yes
Physician Dashboard
Yes
Reminders
Yes
Decision Support
Yes

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Planned
Financial Reports
Yes
Document Management
No

Eye Care-Specific Features

Optical/Dispensary
Yes
Contact Lenses
Yes

Support

Support Options
  • Phone
  • Email
  • Forums
  • Instructional Videos
  • Webinars
  • Online Meeting
Live Support Available
Extended Hours
Information verified by affiliated authority

User reviews

Overall rating 
 
8.7
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
7.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
7.0
Has a Pleasing 'Look and Feel' 
 
6.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
8.0
Favorable Licensing Terms 
 
7.0
Has all the features I need 
 
10.0
Quality of Support 
 
9.0
Overall Ease of Use 
 
9.0
Overall Value 
 
9.0
Overall Satisfaction 
 
9.0
Would Recommend to a Friend 
 
9.0

Comprehensive and Customizable

I am extremely happy with Compulink. No software is perfect and transitioning from paper to EMR is not fun. We have done it with some headaches but all of the following are true:

1. In the first 3 months of this year using the software, our current volume and collections is higher than it was one year ago for the same time period. This is not because of the software, but it is important to point out that transitioning to EMR does not have to cause decreased production.

2. My medical documentation in the chart is vastly improved. I am able to type my thoughts in an organized fashion much faster than I could write them previously on a piece of paper.

3. Correspondence with other physicians is markedly improved and more efficient.

4. E-prescribing is a huge benefit to our patients

5. Being able to do everything from home without taking patients charts home is definitely beneficial for patient care. It also allows me to look at the financial side of things much closer.

6. Although the cost is more than I would like, it will be offset by not taking meaningful use penalties from CMS.

EHR Review

Version Reviewed
11.0.6.4
Experience
1 - 3 Years
Professional Setting
Ophthalmology
Owner or User?
I only use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
The software is comprehensive--we use it for our front desk/appointments, all of the billing/coding (it is paired with a clearinghouse to send out and post claims electronically), and document all of the medical records. The software is fully customizable--you never get told "our software really can't do that." So if you are picky about controlling the way your screen looks or want to maximize your efficiency, this will work well.

The EMR side of things is very good. I am quite particular about accurate documentation in the patient's chart and there is comprehensive coverage of everything within a specialty. You can use the parts you don't want and get rid of the rest. You can add anything you don't already see but there is not much to add.

Within a few months of using the software, I already know how to completely audit our system. I know when we are sending out claims on time, when they aren't getting paid, and how much I am getting paid for individual services. I have a financial dashboard and at a glance I can tell if someone forgot to put in charges, how much I have billed that day and that month, and what collections are for the day and the month. This allows you to assess the efficiency of how you practice and the quality of the job your staff is doing. Before we started using this software, we wondered if our newly hired office manager was competent. After getting the software and auditing the system, I knew we were in big trouble if we didn't make changes. That kind of information is invaluable for a practice.

Lastly, it is important to point out that Compulink is one of the oldest EMR companies in the business. The last thing you want to do is go with a new startup company that is beta testing everything and might dissolve or sell out to a larger company down the line. This is the worst case scenario since you will have lost everything you spent so many hours working on.
What needs work?
It is true that someone using the software (one of the doctors or the administrator or someone hired as an independent contractor) will have to spend some time customizing things if you want things to run the way you want them. All of this is built nicely into the software with a robust system for learning how to change nearly everything. If you don't want to set things up yourself, you can pay someone at Compulink to build screens for you.

I think the price is more than I would like to pay but it is competitive with other vendors. I think for everything that it does, it's worth the extra money.
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Overall rating 
 
7.9
Ease of Initial Physical Setup 
 
7.0
Ease of Implementation Into Practice 
 
7.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
8.0
Speed of Data Input 
 
7.0
Easily Customizable Interface 
 
7.0
Has a Pleasing 'Look and Feel' 
 
7.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
8.0
Staff Acceptance 
 
6.0
Favorable Licensing Terms 
 
8.0
Has all the features I need 
 
8.0
Quality of Support 
 
9.0
Overall Ease of Use 
 
7.0
Overall Value 
 
8.0
Overall Satisfaction 
 
8.0
Would Recommend to a Friend 
 
9.0

Compulink EHR

Overall very satisfied with the product and service I receive.

EHR Review

Version Reviewed
11.0.6.1
Experience
Over 10 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Administrator
Disclosure
I have no affiliation with any EHR company
What do you like?
I like the support I receive from Compulink. I can contact Compulink via phone or e-mail which is very efficient and they call back promptly. I also like the 24/7 training available via the website whether it is pre-recorded courses or live webinars. The online help manual also offers a wealth of information. I like the fact that Compulink stays on the forefront of items coming down the pike such as ICD-10 and offer plenty of training in advance. I feel like I have a true partnership with Compulink.
What needs work?
Reports could be a little more user-friendly. It would be nice to be able to build my own reports within Compulink without the Crystal interface.
Was this review helpful to you? 
Overall rating 
 
9.7
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
9.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
9.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
8.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

No Complaints

EHR Review

Version Reviewed
11.5
Experience
Over 10 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Customer service is excellent, I always receive a call back within 1 hour and if it is an emergency, then 20 minutes. The web registration is outstanding - patients fill out their health information online and once the enter the office we download all their information into their patient record. This saves a lot of time for the staff and the patients love the convenience. The ability to interface with diagnostic equipment is also very easy to do. we have interfaced our retinal camera, OCT, topographer, autorefractor/keratometer, lensometer, visual field and anterior segment cameras. Monitoring inventory is easy and fast for our optical dept. The transition to ICD-10 was simple and we have no issues at all with receiving payment from Insurance companies. The customization of the EMR has allowed us to make minor changes to several tabs to where the flow is easier for us to use. The drawing interface in the EMR makes it extremely cookbook in the approach to treatment plan and patient education, this information is then transferred to the plan tab so no further action is required by the doctor.
What needs work?
The financial reports could be a little easier to review, it would be nice to track individual sales for the opticians as well as 2nd pair sales and optional treatments for glasses per sales associates. Overall, Compulink has been a no issue software. The staff and other doctors enjoy it.
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Overall rating 
 
9.4
Ease of Initial Physical Setup 
 
8.0
Ease of Implementation Into Practice 
 
8.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
9.0
Has a Pleasing 'Look and Feel' 
 
9.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
9.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
9.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

Excellent System

I have read through the previous reviews and I will have to state that my experience has been positive. Support has been personal and wonderful from day one. Utilization of the on line training program continues to help with staff monitoring, training and usage. Data entry is easy and utilization of Voice recognition helps me. I have found the use of the drawing sections especially useful and loading images is easy as well as scanning is a breeze. One of the areas that has been especially helpful is the accounting/billing. Maybe my experience with Compulink is different from the negative reviewers is because I did not expect Compulink to hold my had through implementation and on an ongoing basis. I found that working on the system gets better as I work with it. As for the topic of frequent updates, I have not found that to be a problem. I find the updates increase the product value. EHR programs are only as good as the end user in the long run. In the long run, Compulink has been an EHR system that has allowed me to increase my services to my patients. Would highly recommend.

EHR Review

Version Reviewed
10.06.01
Experience
1 - 3 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I had watched the development of EHR systems through the years and wish that I had not waited so long to get Compulink. Since acquiring this EHR program 2 years ago my practice has increased in all areas; from appointment scheduling, exam record keeping, and especially accounting. I believe that a key to my success with implantation was that I scheduled time for myself and my staff to ease in to the system. Compulink's training staff was excellent, and I found the University Learning area wonderful for monitoring and testing my staffs progress through the learning curve. The IT department (for answering questions about hardware) are the same as all tech people; sometimes frustrating but always available and quickly respond to requests. I use the cloud based application and I have been "down" a total of only 2 hours in the last two years. This was one of my primary worries and I am happy to report that this has not been a problem. Overall, I feel Compulink does an excellent job about making their product work for us.
What needs work?
IT department in terms of hardware setup can be a hassle but I found this department on par with any company in the IT world. Techs are techs and if you help them think outside the box they are great.
Was this review helpful to you? 
Overall rating 
 
2.0
Ease of Initial Physical Setup 
 
3.0
Ease of Implementation Into Practice 
 
2.0
Quality of Initial Training 
 
4.0
Intuitiveness of Exam Portion 
 
2.0
Speed of Data Input 
 
3.0
Easily Customizable Interface 
 
2.0
Has a Pleasing 'Look and Feel' 
 
2.0
Quality of Scheduling System 
 
2.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
2.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
1.0
Has all the features I need 
 
2.0
Quality of Support 
 
3.0
Overall Ease of Use 
 
2.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Avoid this company

Read the other negative reviews on this website and stay away from this company. The overly positive reviews on this website come from "Advisory Council" members who meet once a year and make suggestions that have had little use to me in my 4+ years with the company. They have a vested interest.

EHR Review

Version Reviewed
Version11.0.6.1(latest version)
Experience
3 - 5 Years
Professional Setting
Ophthalmology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I like being able to customize the software(but make sure you read below). It is fairly easy to use once you get the hang of it.
What needs work?
The downfall of this company is that while you can customize software satisfactorily, the frequent updates the company mandates you perform, reverse, change , and disrupt the very customizations you spent hours performing. You then have to recreate the customizations they have changed, spending many hours of your free time. Their updates create as many(sometimes more) problems as they correct. When you question the hierarchy about the what is happening, time and time again about your customizations being adversely affected by updates, they brush off your concerns and make excuses. I am nearing the end of my career, so it would not be cost effective for me to change EHR vendors, and you know what they say about hind sight, but I would not recommend using this company's EHR software under any circumstances.
Also, initially they seem reasonably priced, but they charge you extra for everything, including extra charges for being a custom user(they have basic, non customizable software and more expensive "custom" software). They go as far as charging extra monthly charges for every license you purchase(each workstation and server needs a license or you have to sign in and out to use the same license on multiple workstations which takes too long) Custom software users pay an extra charge on top of the monthly license fees for each license they have, even though the server is the only license that actually has any custom changes made to it. Do your homework and research EHR vendors carefully and please stay away from this one.


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