- Waiting Room Kiosk
Practice Management Features
Eye Care-Specific Features
CUSTOMER SUPPORT IS SPOTTY. SOMETIMES, YOU MAY GET AN ANSWER/FIX TO THE PROBLEM RIGHT AWAY; AT OTHER TIMES YOU GET DIFFERENT ANSWERS FROM DIFFERENT TECHNICIANS, OR NO RETURN CALL AT ALL. EVERY UPDATE BRINGS NEW ISSUES. AND WHEN WE WERE WARNED IN THE SPRING OF 2016 THAT AN UPDATE/CHANGE WAS GETTING READY TO OCCUR IN THE ESCRIBE FUNCTION, IT NEVER HAPPENED. STILL WAITING. BUT THE WORST OFFENSE IS THE FAILURE OF THE COMPANY TO PROVIDE AFTER HOURS SUPPORT. IF SOMEONE OUT THERE KNOWS A SPECIAL PHONE NUMBER TO CALL TO CONTACT A REAL PERSON AFTER HOURS IN AN EMERGENCY SUCH AS A SYSTEM CRASH, THEN PLEASE CONTACT ME VIA THIS WEBSITE AND LET ME KNOW. WHEN MY WINDOWS 10 INSTALLATION ON MY SERVER CAUSED A SICKNESS ON MY HARD DRIVE, I HAD MY IT PERSON TRY TO REPAIR IT, YES, GOD FORBID, AFTER HOURS, WHICH IS WHEN THE SYSTEM IS USUALLY WORKED ON. IT DID NOT GO WELL, HE HAD TO INSTALL A NEW HARD DRIVE, AND COULD I GET SOMEONE FROM COMPULINK ON THE PHONE TO ACCESS MY SYSTEM AND TAKE THE NECESSARY STEPS TO GET THE RESORTED BACK UP TO RUN THE EMR AGAIN PRIOR TO START OF BUSINESS? NO, I COULDN'T. I COULD NOT BE MORE FRUSTRATED WITH THIS COMPANY. I KNOW THERE IS SOMEONE ASSIGNED TO BE ON CALL AND ADDRESS ISSUES AFTER BUSINESS HOURS AND ON WEEKENDS, AND THAT INFORMATION DOES NOT NEED TO BE A SECRET. NO, I WOULD NOT RECOMMEND THIS SOFTWARE COMPANY TO MY COLLEAGUES.
Comprehensive and Customizable
I am extremely happy with Compulink. No software is perfect and transitioning from paper to EMR is not fun. We have done it with some headaches but all of the following are true:
1. In the first 3 months of this year using the software, our current volume and collections is higher than it was one year ago for the same time period. This is not because of the software, but it is important to point out that transitioning to EMR does not have to cause decreased production.
2. My medical documentation in the chart is vastly improved. I am able to type my thoughts in an organized fashion much faster than I could write them previously on a piece of paper.
3. Correspondence with other physicians is markedly improved and more efficient.
4. E-prescribing is a huge benefit to our patients
5. Being able to do everything from home without taking patients charts home is definitely beneficial for patient care. It also allows me to look at the financial side of things much closer.
6. Although the cost is more than I would like, it will be offset by not taking meaningful use penalties from CMS.
The EMR side of things is very good. I am quite particular about accurate documentation in the patient's chart and there is comprehensive coverage of everything within a specialty. You can use the parts you don't want and get rid of the rest. You can add anything you don't already see but there is not much to add.
Within a few months of using the software, I already know how to completely audit our system. I know when we are sending out claims on time, when they aren't getting paid, and how much I am getting paid for individual services. I have a financial dashboard and at a glance I can tell if someone forgot to put in charges, how much I have billed that day and that month, and what collections are for the day and the month. This allows you to assess the efficiency of how you practice and the quality of the job your staff is doing. Before we started using this software, we wondered if our newly hired office manager was competent. After getting the software and auditing the system, I knew we were in big trouble if we didn't make changes. That kind of information is invaluable for a practice.
Lastly, it is important to point out that Compulink is one of the oldest EMR companies in the business. The last thing you want to do is go with a new startup company that is beta testing everything and might dissolve or sell out to a larger company down the line. This is the worst case scenario since you will have lost everything you spent so many hours working on.
I think the price is more than I would like to pay but it is competitive with other vendors. I think for everything that it does, it's worth the extra money.
Overall very satisfied with the product and service I receive.
I have read through the previous reviews and I will have to state that my experience has been positive. Support has been personal and wonderful from day one. Utilization of the on line training program continues to help with staff monitoring, training and usage. Data entry is easy and utilization of Voice recognition helps me. I have found the use of the drawing sections especially useful and loading images is easy as well as scanning is a breeze. One of the areas that has been especially helpful is the accounting/billing. Maybe my experience with Compulink is different from the negative reviewers is because I did not expect Compulink to hold my had through implementation and on an ongoing basis. I found that working on the system gets better as I work with it. As for the topic of frequent updates, I have not found that to be a problem. I find the updates increase the product value. EHR programs are only as good as the end user in the long run. In the long run, Compulink has been an EHR system that has allowed me to increase my services to my patients. Would highly recommend.