Compulink Eyecare Advantagehttp://www.ehrcompare.com/media/reviews/photos/thumbnail/300x300s/cf/45/db/Capture-46-1385479097.jpg
- Waiting Room Kiosk
Practice Management Features
Eye Care-Specific Features
The absolute worst software imaginable.
And again, every positive review of this software is undoubtedly fake. Proceed with caution. Skip right over this trash.
This software is an absolute disaster. It is not user friendly. It looks like it was designed with the aesthetics of a computer developer who graduated college in the 70s. The image resolution is atrocious. The design is horrifying.
This company "updates" the software so frequently that it's ridiculous. You have to be out of your software for hours and do updates several times a month. How on EARTH do they think this is practical?
The software is riddled with bugs and errors. They never know what's wrong. The IT support usually blames something with your software but as I've learned from a Compulink support group (yes, this exists because we are all victims of an absolute scam) EVERYONE has problems with their software CONSTANTLY. There is not a day that goes by where something doesn't work.
This software is not easy to use. And if you want to learn how to use it, you can't call them. They expect you to watch HOURS OF TRAINING VIDEOS. They expect you to BUILD YOUR OWN SCREENS LIKE A DEVELOPER. Do you have a degree in computer sciences or IT? You might, you might not, but at the end of the day you're trying to manage a practice with terrible software and the company points you to the direction of their "Online University." You heard that right. You have to "register" for courses, watch videos that can be an hour long, they have even added quizzes! How adorable. Because the software is constantly updating, you constantly have to watch these videos.
The expectation of you to pretty much build your own software at the back end angers me to no end. Compulink support gets annoyed with you when you don't understand how to use the software THEY USED to create the program. They call it "Screen Builder."
Updates even consist of changing the colors of the screens... for absolutely no reason. The drop down menus are different on each screen, none of the options are in order, and when you call about it they wonder why you didn't go into the screen on the back end and change the coding for the drop down menu. They are insane.
They change the ordering of the buttons for no rhyme or reason. You get acclimated to all of the changes and then they change things again. I could see if these were necessary changes but most of the time they aren't. It's just someone experimenting with the software.
On top of that, they are expensive. They want to charge you for everything. If you have a question about why different components of the software no longer work with their new update... they want to charge you to speak to you. Does being charged almost $100 an hour to solve problems with THEIR software that you had no control over because they MANDATED the update sound appealing to you?
This company is incompetent and reprehensible. I wouldn't wish this on my worst enemy.
I really wanted it to work
As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch-on quicker than the average bear, but with each update my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.
It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep.
Compulink, I like it
I've used Compulink for many years, Link Wilson originally came to my office and showed me the product. I think that was about 1993. I have watched other EHR companies come and go over the past 2 decades, Compulink has always been there for me. That says a lot, and I thank them for that.