(adsbygoogle = window.adsbygoogle || []).push({});

Compulink Eyecare Advantage

http://www.ehrcompare.com/media/reviews/photos/thumbnail/300x300s/cf/45/db/Capture-46-1385479097.jpg
CBS1985ADVAN   July 16, 2009  
 
6.0 (19)
16865  
 
Compulink Eyecare Advantage

Specialties Covered

Specialty

Company

Company Name
Compulink Business Systems
In business since
1985

Software Info

Software Name
Compulink Eyecare Advantage
EHR vs EHR/PM
EHR + PM

Technical

Hosting
Locally maintained
Compatibility
Windows
Multi-Location?
Yes
Max Users
Unlimited

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Yes
Portal Type
  • Online
  • Waiting Room Kiosk

EMR Features

Integrated eRx?
Yes
e-Rx Partner
NewCrop
Equipment Integration?
Yes
Equipment Partners
150+ equipment interfaces
Native Text to Speech
DragonĀ® Medical
Lab Interface
Yes
Drawing Tool
Yes
Auto Coding
Yes
Auto Letters
Yes
Physician Dashboard
Yes
Reminders
Yes
Decision Support
Yes

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Planned
Financial Reports
Yes
Document Management
No

Eye Care-Specific Features

Optical/Dispensary
Yes
Contact Lenses
Yes

Support

Support Options
  • Phone
  • Online Meeting
Live Support Available
Extended Hours
Information verified by affiliated authority

User reviews

Lola
Overall rating 
 
1.0
Ease of Initial Physical Setup 
 
1.0
Ease of Implementation Into Practice 
 
1.0
Quality of Initial Training 
 
1.0
Intuitiveness of Exam Portion 
 
1.0
Speed of Data Input 
 
1.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
1.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
1.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
1.0
Has all the features I need 
 
1.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
1.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

The absolute worst software imaginable.

And again, every positive review of this software is undoubtedly fake. Proceed with caution. Skip right over this trash.

EHR Review

Version Reviewed
Version 11
Experience
1 - 3 Years
Professional Setting
Ophthalmology
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Practice Administrator
Disclosure
I have no affiliation with any EHR company
What do you like?
** DISCLAIMER ** Anyone who is viewing this website to chose an EHR for their practice, I must advise you that it is blatantly obvious ALL positive reviews for this software ARE FAKE. I cannot stress this enough. Any positive comments on this software are probably from the company. The only reviews here you should pay attention to are the negative ones, they are the only ones with any truth.
What needs work?
Everything.

This software is an absolute disaster. It is not user friendly. It looks like it was designed with the aesthetics of a computer developer who graduated college in the 70s. The image resolution is atrocious. The design is horrifying.

This company "updates" the software so frequently that it's ridiculous. You have to be out of your software for hours and do updates several times a month. How on EARTH do they think this is practical?

The software is riddled with bugs and errors. They never know what's wrong. The IT support usually blames something with your software but as I've learned from a Compulink support group (yes, this exists because we are all victims of an absolute scam) EVERYONE has problems with their software CONSTANTLY. There is not a day that goes by where something doesn't work.

This software is not easy to use. And if you want to learn how to use it, you can't call them. They expect you to watch HOURS OF TRAINING VIDEOS. They expect you to BUILD YOUR OWN SCREENS LIKE A DEVELOPER. Do you have a degree in computer sciences or IT? You might, you might not, but at the end of the day you're trying to manage a practice with terrible software and the company points you to the direction of their "Online University." You heard that right. You have to "register" for courses, watch videos that can be an hour long, they have even added quizzes! How adorable. Because the software is constantly updating, you constantly have to watch these videos.

The expectation of you to pretty much build your own software at the back end angers me to no end. Compulink support gets annoyed with you when you don't understand how to use the software THEY USED to create the program. They call it "Screen Builder."

Updates even consist of changing the colors of the screens... for absolutely no reason. The drop down menus are different on each screen, none of the options are in order, and when you call about it they wonder why you didn't go into the screen on the back end and change the coding for the drop down menu. They are insane.

They change the ordering of the buttons for no rhyme or reason. You get acclimated to all of the changes and then they change things again. I could see if these were necessary changes but most of the time they aren't. It's just someone experimenting with the software.

On top of that, they are expensive. They want to charge you for everything. If you have a question about why different components of the software no longer work with their new update... they want to charge you to speak to you. Does being charged almost $100 an hour to solve problems with THEIR software that you had no control over because they MANDATED the update sound appealing to you?

This company is incompetent and reprehensible. I wouldn't wish this on my worst enemy.
Was this review helpful to you? 
acordova
Overall rating 
 
2.4
Ease of Initial Physical Setup 
 
6.0
Ease of Implementation Into Practice 
 
4.0
Quality of Initial Training 
 
7.0
Intuitiveness of Exam Portion 
 
4.0
Speed of Data Input 
 
2.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
2.0
Quality of Scheduling System 
 
4.0
Easy to Update and Maintain  
 
1.0
Quality of Financial Reports 
 
3.0
Staff Acceptance 
 
1.0
Favorable Licensing Terms 
 
1.0
Has all the features I need 
 
1.0
Quality of Support 
 
4.0
Overall Ease of Use 
 
1.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

I really wanted it to work

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch-on quicker than the average bear, but with each update my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

EHR Review

Version Reviewed
10.6
Experience
1 - 3 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Optician, IT, Front-Desk, Owner
Disclosure
I have no affiliation with any EHR company
What do you like?
There isn't a lot that I like about this system. Generally support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.
What needs work?

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep.
Was this review helpful to you? 
charlesbahn
Overall rating 
 
10.0
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
10.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

Compulink, I like it

I've used Compulink for many years, Link Wilson originally came to my office and showed me the product. I think that was about 1993. I have watched other EHR companies come and go over the past 2 decades, Compulink has always been there for me. That says a lot, and I thank them for that.

EHR Review

Version Reviewed
10.6 (I think, if that is the most recent)
Experience
Over 10 Years
Professional Setting
Ophthalmology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I have the Master version and I like being able to customize just about everything the software does (when I have the time, LOL). Compulink has also made it as easy as it could be to attest and receive the Medicare incentive payments.
What needs work?
Imaging viewing is awkward, I use Zeiss Forum in conjunction which is perfect and integrates directly with Compulink. I also use quickbooks instead of the built in ledger in Compulink.
Was this review helpful to you? 
jsharper_od
Overall rating 
 
9.0
Ease of Initial Physical Setup 
 
9.0
Ease of Implementation Into Practice 
 
9.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
9.0
Easily Customizable Interface 
 
9.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
7.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
9.0
Quality of Support 
 
9.0
Overall Ease of Use 
 
9.0
Overall Value 
 
9.0
Overall Satisfaction 
 
9.0
Would Recommend to a Friend 
 
10.0

EHR Review

EHR Review

Experience
5 - 10 years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I do have an affiliation with an EHR company
Explain disclosure
**Advisory Council**
What do you like?
I enjoy the flexibility the system provides. We have spent alot of time customizing the software to best fit the way our providers want it to look and work. This is something I could not find from the other software vendors. Having truly customizable software leaves us in complete control. There is also a more basic version of the software for those who merely wish to benefit from a practice management/EHR system without having to do alot of work.
What needs work?
A contact lens interface with a large distributor. One is forthcoming, but until it is released it is high on my list of things to receive.
Was this review helpful to you? 
malbers25
Overall rating 
 
9.0
Ease of Initial Physical Setup 
 
9.0
Ease of Implementation Into Practice 
 
9.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
9.0
Easily Customizable Interface 
 
8.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
9.0
Quality of Financial Reports 
 
9.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
9.0
Has all the features I need 
 
8.0
Quality of Support 
 
9.0
Overall Ease of Use 
 
9.0
Overall Value 
 
9.0
Overall Satisfaction 
 
9.0
Would Recommend to a Friend 
 
10.0

EHR Review

Experience
5 - 10 years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I do have an affiliation with an EHR company
Explain disclosure
**Advisory Council**
What do you like?
For me, I believe Compulink's strongest attribute is the ability to customize the software to enhance your clinical flow. All providers and clinicians have different systems in place and protocols that evolve and change going forward. Compulink provides the user friendly tools at your fingertips to allow the end user to make changes on the fly to ensure your productivity will not be compromised.
What needs work?
The reporting features receive in my opinion a very favorable rating. Being a progressive user, I hope that they continue to work to allow the end user to have greater abilities to modify this arm of the software to better fit each clinic's individual needs.
Was this review helpful to you? 
View all user reviews