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Cyclops EHR

http://www.ehrcompare.com/media/reviews/photos/thumbnail/300x300s/9d/ec/83/98_DrummondCertifiedEHRAmbulatory_1305035435.jpg
cyclopsehr   July 17, 2009  
 
8.0 (16)
12495  
 
Cyclops EHR

Specialties Covered

Specialty

Company

Company Name
Cyclops Vision Corporation

Software Info

Software Name
Cyclops EHR
Module(s) Certified
Ambulatory Complete EHR Certified

General Features

Setting
Physician Office(s)

EMR Features

Integrated eRx?
Yes
Cyclops is the most comprehensive, "USER FRIENDLY"  EHR and PM system on the market with a AAA+ customer support team.   Cyclops comprehensive package includes all aspects of EHR and practice management and offers realtime VSP electronic benefits and elegibility. Cyclops is the first practice management system to integerate electronic claims submission to Vision Insurances and over 1500 commercial and governmental insurances with a click of a button directly from the patients ledger. There is no need for double entry and clients can file their claims before the patient walks out the door. It's an all inclusive package that helps any practice be even more efficient and profitable. It is especially useful for Doctors that practice Medical Optometry in conjunction with conventional Optometry. Cyclops' Autobill, Autocode, Code Wizard and Webzip features have contributed to practices by eliminating:Clerical billing errors. reduction in costly staff, and by staying updated with reimbursable procedures and Medicare guidelines. Cyclops does it all. With Cyclops clients never worry about networking and IT issues,  always have the piece of mind that their data is safe and secure, and can access their practice from anywhere in the world without the need of a third party site.

User reviews

Overall rating 
 
3.9
Ease of Initial Physical Setup 
 
8.0
Ease of Implementation Into Practice 
 
8.0
Quality of Initial Training 
 
5.0
Intuitiveness of Exam Portion 
 
6.0
Speed of Data Input 
 
6.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
5.0
Quality of Scheduling System 
 
5.0
Easy to Update and Maintain  
 
5.0
Quality of Financial Reports 
 
3.0
Staff Acceptance 
 
5.0
Favorable Licensing Terms 
 
5.0
Has all the features I need 
 
3.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
5.0
Overall Value 
 
2.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Do not recommend

We left when our contract was up, would not recommend.

EHR Review

Version Reviewed
N/A
Experience
5 - 10 years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
I liked the physical layout of the exams, the billing on the doctors end was easy.
What needs work?
Customer Service was terrible, they don't return your calls. It was very difficult for the optical to use, many steps. Speed was very slow, I had to open a file, then go call the patient, by the time we got to the room, it would be opening. We did try upgrading our internet speed, and no help. Our patient information would occasionally disappear. When our customer service rep left the company we were never notified, so out emails and calls just went unanswered. There were times, I was concerned that they went out of business because I could not get a hold of anyone.
Was this review helpful to you? 
Overall rating 
 
9.1
Ease of Initial Physical Setup 
 
9.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
8.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
5.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
8.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
6.0
Staff Acceptance 
 
8.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
8.0
Overall Value 
 
9.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

GREAT SYSTEM, BUYER BEWAREOF THE UNEDUCATED REVIEWERS

EHR Review

Version Reviewed
na
Experience
1 - 3 Years
Professional Setting
Optometry
Owner or User?
I only use(d) this product
Your Status
Other
Explain Status
Optician Office Manager
Disclosure
I have no affiliation with any EHR company
What do you like?
From the beginning the demo was extremely intuitive, although it took a while. After some back and forth with the salesperson I was able to work out favorable cost for our Doctor. The speed of integrating the system into this practice was much faster than I thought. I was prepared to hire extra help to get the records and data into the system, but all I had to do was send them my info and they had it in overnight. What a relief. after training we quickly became user friendly. All of the previous updates have made exams to ordering glasses and contacts a "no-brainer" The interface with Eyefinity blows anything else away. I recently did demos on others and am going to stick with this product. Whoever wrote the previous review obviously didnt learn how to use the system. and is disgruntled. Just like in our offices one angry patient inflames the world, a happy one remains quiet. Too bad this reviewer didn't take to heart the same ideals he would want out of his angry patient. He or she needs to grow up and be mature. Perhaps learn the system it works great
What needs work?
the ledger is a bit tricky but once you get used to it is good. need more reports. but I use quickbooks instead.
Was this review helpful to you? 
Overall rating 
 
2.1
Ease of Initial Physical Setup 
 
2.0
Ease of Implementation Into Practice 
 
1.0
Quality of Initial Training 
 
4.0
Intuitiveness of Exam Portion 
 
2.0
Speed of Data Input 
 
1.0
Easily Customizable Interface 
 
1.0
Has a Pleasing 'Look and Feel' 
 
1.0
Quality of Scheduling System 
 
5.0
Easy to Update and Maintain  
 
4.0
Quality of Financial Reports 
 
2.0
Staff Acceptance 
 
2.0
Favorable Licensing Terms 
 
2.0
Has all the features I need 
 
2.0
Quality of Support 
 
4.0
Overall Ease of Use 
 
2.0
Overall Value 
 
2.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Buyer Beware

Really not a very good system. Nice people, but the exams and coding and medication entries are not easy or clear.

EHR Review

Experience
6 months - 1 Year
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Very diffucult to use. I have used Officemate, Maximeyes and one other system, and this one is so cumbersome and slow and repetitive... Not very pleased
What needs work?
Optical inventory system, exam interfaces, closing exams
Was this review helpful to you? 
Overall rating 
 
10.0
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
10.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

EHR Review

Experience
3 - 5 Years
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
BEST DECISION I EVER MADE. Purchased it 4 years ago. Cyclops has a lot to offer. Their newest CodeWizard Plus is an amazing feature. I use it all the time and it has really helped my production. Claims that were rejected are now being paid and I get reimbursed a lot more. It narrows down the reimbursement amount down to my zip code, now I know how much I was loosing by undercharging the insurance companies.

The support staff are top notch, they are all very professional and experienced in the field. I used Maximeyes for 15 years, it's such a pleasing change to call and get a REAL voice who I can understand and who understand me, and can help me out when I need. No more waiting a week to get a call back.

The exam portions are very intuitive and easy to follow. Love Love the contact lens page, I can fit as many contacts as I like all on one page. Their new ledger changes is great.

I recently previewed their upcoming VM/Text/Email feature which is outstanding. Suppose to be released shortly. It's not just for marketing (appts, recalls, bdays, etc.) , it'll send reminders for order (contacts and glasses) status, and current and past due statements. It's less than what competitors charge with a lot more options.

The VSP connection is easy to use, my VSP claim and lab order is filed simultaneously with just one click from the ledger. LOVE the fact that I can file multiple claims (vision and medical) with just a click. ( I remember they told me I can file the claim before my patient walked out the door and I do).

I don't worry about my servers crashing anymore, and I don't have to deal with an overpaid IT person (wasted more money for 15 years which I had maximizes). No more paying extra for new updates and I don't have to worry about changing my computers for it to be compatible. I can have as many computers and users.

I listened to my support team and followed all their recommendations, I scheduled trainings, multiple times for staff since they were so hesitant. Making the change to step out of the box was a big step for me and my staff, but I made them accept the change and work with it as I did. I did not give them an option, the change was my decision and I made them learn it, and when they did they loved it. We learned the flow of the system and it works beautiful. The first 6 months my production increased by almost 17%. Cyclops has so many more features, it's a steal. HIGHLY RECOMMEND CYCLOPS.
What needs work?
I think there are very few minor changes which would be nice to add, but that is just a personal preference. As for functionality and interface to operate a busy office the system is great.
Was this review helpful to you? 
Overall rating 
 
10.0
Ease of Initial Physical Setup 
 
10.0
Ease of Implementation Into Practice 
 
10.0
Quality of Initial Training 
 
10.0
Intuitiveness of Exam Portion 
 
10.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
10.0
Staff Acceptance 
 
10.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

EHR Review

Experience
3-6 Months
Professional Setting
Optometry
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Very responsive to suggestions/requests for changes/additions.
James is fabulous!
What needs work?
Everything that needs work is currently being worked on.
Was this review helpful to you? 
View all user reviews