OfficeMate Suite

ExamWriter is very inefficient.
I have found it much faster, easier, and less stressful to do all my exams on a paper form and have it scanned into an ExamWriter record. We still use the ExamWriter record to have the autorefraction and lensometer readings imported into the exam. Additionally, we enter all the prescriptions into the ExamWriter patient record, which makes it easy to pull up when needed. However, using the paper form system helps me to see everything I need to see all at once, and it is fast, easy, and much more patient-friendly then turning to type into a computer during the exam.
It took weeks and weeks to integrate the autorefractor and lensometer with the computer system - customer support actually did not know how to do it with my TopCon system! I finally had to figure it out on my own, along with a computer guy who had never done this before either. We spent over $500 in buying the wrong adapters, wrong cables, and paying $78/hour for a computer technician to help. Thanks, ExamWriter!

I would not recommend this software to anyone based on their terrible lack of customer service and poor business practices. The software is not terrible. But the company is.

I've had Officemate for 10 yrs and Examwriter, with full integration of digital refracting and photo equipment for over two. I know what I'm talking about.

The very minimum requirements for an EMR to our high volume office is it needs to interface with all of our equipment (pre-test and exam) so all of our data would import directly into the exam record. OM is far and away the leader as to the equipment it integrates with. I also did not want a "web-based" software. Although I have very fast cable internet at work and home it is not 100% reliable. There are days where the Internet goes down and in a high volume office we can't have that. I have demo-ed all the major optometry EMR software before deciding on OfficeMate (OM) and found OM fit my minimum requirements and more.

ExamWriter (EW) 8.0 has really advanced the EMR and the layout is very intuitive and easy for the staff. Some highlights I like are: the ability to make and print multiple Rx's for CL and spects, the newly designed ExamDraw is nice to document, the new e-Prescribing module seamlessly integrated into EW, the interfacing with all my exam equipment makes EW worth every penny, how EW integrates seamlessly with the very good appointment scheduler and OM practice management side.

A few recommendations after using OM for years. First, get a very good printer. It will be the hardest working thing in your office. I recommend getting a high end Xerox like the Phaser which uses solid ink. Use a Gigabit WIRED network. Use DELL BUSINESS top of line computers with dual monitors. Get a high end FUJITSU scanner to add e-documents to OM. Backup your data on and off site.

We had used Officemate & Opus way back in the DOS days, then switched to RLISYS & used examwriter when Opus became examwriter. When Officemate bought RLISYS, we assumed they'd use some of the nice RLISYS features, but found out they didn't. The sales people are slick & will make lots of promises- they sold us the equipment interface, which wouldn't work with my equipment & then I was told I'd get a refund but that never happened despite numerous requests. Officemate was a very expensive mistake for my office.