| Overall rating: | 1.3 | |
| Ease of Initial Physical Setup: | 1.0 | |
| Ease of Implementation Into Practice: | 1.0 | |
| Quality of Initial Training: | 1.0 | |
| Intuitiveness of Exam Portion: | 3.0 | |
| Speed of Data Input: | 1.0 | |
| Easily Customizable Interface: | 1.0 | |
| Has a Pleasing 'Look and Feel': | 4.0 | |
| Easy to Update and Maintain : | 1.0 | |
| Quality of Financial Reports: | 1.0 | |
| Staff Acceptance: | 1.0 | |
| Favorable Licensing Terms: | 1.0 | |
| Has all the features I need: | 1.0 | |
| Quality of Support: | 1.0 | |
| Overall Ease of Use: | 1.0 | |
| Overall Value: | 1.0 | |
| Overall Satisfaction: | 1.0 | |
| Would Recommend to a Friend: | 1.0 |
We had used Officemate & Opus way back in the DOS days, then switched to RLISYS & used examwriter when Opus became examwriter. When Officemate bought RLISYS, we assumed they'd use some of the nice RLISYS features, but found out they didn't. The sales people are slick & will make lots of promises- they sold us the equipment interface, which wouldn't work with my equipment & then I was told I'd get a refund but that never happened despite numerous requests. Officemate was a very expensive mistake for my office.
| Experience | 6 months - 1 Year |
| Professional Setting | Optometry |
| Owner or User? | I bought and use(d) this product |
| Your Status | Doctor |
| Disclosure | I have no affiliation with any EHR company |
| What do you like? | The only good things about it were it looked pretty & examwriter was a nice program |
| What needs work? | gosh- not sure I have enough room :). Tech support is aweful- takes forever to get thru, then they're unpleasant over the phone & often don't have an answer. We went thru the video training & everyone spent a lot of time learning the program before we switched over. Just about everything is too "bulky"- needs lots of steps to do anything. Reconciling VSP is a nightmare & you have to just write off & assume it's correct. Recalls have to be done using either 4 to a sheet or peel & stick labels, no way to export & print on 4X 6 cards like I have in the past. If you make a mistake & put something on the wrong patient, there's no way to remove the error. We all hated the program & hated dealing with the support people |
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