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OfficeMate Suite
OfficeMate Suite
EHR Programs » All EHR Programs
Written by nhuy     July 17, 2009    
 

OfficeMate / ExamWriter, they work but are far from perfect

Overall rating: 
 
 3.8
Ease of Initial Physical Setup:
 
 3.0
Ease of Implementation Into Practice:
 
 3.0
Quality of Initial Training:
 
 1.0
Intuitiveness of Exam Portion:
 
 2.0
Speed of Data Input:
 
 3.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 3.0
Quality of Scheduling System:
 
 3.0
Easy to Update and Maintain :
 
 8.0
Quality of Financial Reports:
 
 3.0
Staff Acceptance:
 
 7.0
Favorable Licensing Terms:
 
 5.0
Has all the features I need:
 
 9.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 5.0
Overall Value:
 
 5.0
Overall Satisfaction:
 
 4.0
Would Recommend to a Friend:
 
 3.0
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doceyetjw Reviewed by doceyetjw
August 21, 2009

View all my reviews
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Last updated: August 22, 2009
5 of 5 people found the following review helpful

I think OfficeMate is a victim of their own success, they have grown so much that they are too large to respond to user request. While it is a very comprehensive program it is not that user friendly. I find myself constantly looking at other programs in search of something better. I have seen several other programs that look interesting but most of them have a very small user base and I am concerned about the ability of these companies to survive. I may not absolutely love OfficeMate but I am confident that they will be around for many years to come so I have not switched. Yet.

EHR Review

Experience Over 10 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? I love auto letter, with just a couple of mouse clicks I can create exam reports for primary care physicians. I like that it can interface with many of my instruments. I like that it is a comprehensive package that has many features.
What needs work? Tech support needs a lot of work. One of the biggest complaints that I have had with ExamWriter is that you cannot link a diagnosis code to a procedure code. I know that it has caused lost revenue when billing 3rd parties and it costs more for my back office staff to track down all of these issues. I have been requesting this feature for 2 years but OfficeMate is unresponsive. The accounting end of the program has several major flaws and needs a major overhaul. It would be great if it interfaced with Quickbooks. Although OfficeMate allows a user to enter a patients email address in their demographics it does not have the capacity to send email. Reports could be much better and should have tighter integration with Excel.

I have been using ExamWriter and been paperless since 2000, ExamWriter is still too cumbersome. For new patients, it can take longer to enter their exam data than it does to examine them.
 

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Written by KTW
November 14, 2010
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Auto letter is full of extraneous garbage. When I used it (for referrals) I typed in what was really important for the doctor to know, and then deleted large sections. Really, doctors can tell the difference. They do not feel like they've gotten a thoughtful report. I think it is disrespectful of their time to give them a page and a half of gibberish, instead of getting to the point quickly.
 
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