Reviews written by markriaboy

After 3 years of frustration, I was forced to change companies after having had so much difficulty using my previous EHR software. I have found Crystal Practice Management to be responsive to suggestions and helpful with questions. The software is extremely customizable which makes the flow of my examinations MUCH FASTER and easier to understand, when printed, than the previous EHR software I was using.

I appreciate how Crystal has designed their software and consider their users needs.

Originally purchased due to the reputation of VSP as being a solid company. In the 3 years of use, I had to help my staff, almost daily, with accounting problems and transmissions of VSP claims. Most days, I had to stay after closing or work on weekends to clean up problems. Even after 3 years, the staff had multiple problems with electronic transmissions of VSP claims and had to enter the claims manually on Eyefinity which caused double the amount of work. Due to the complexity of their financial system, we were constantly overlooking charges that should have been turned in to insurance companies or charged back to patients.

Their customer service has improved over the time using the software. Originally, I would have to wait for days for customer service to call back after leaving a message of our problems. I did find that by staying on hold for up to an hour, I was finally able to talk with a customer service person which I did almost daily for some time. After the first 1-2 years (don't remember how long it took), the customer service staff was increased which made it very easy to connect with. It usually only took 1-2 minutes for a representative to answer the call. Even with the faster service, the software was becoming more difficult and restrictive to use with each successive upgrade.

I was finally forced to cut my loses and change to a different software package.