Reviews written by drhyatt2020

THIS IS WHAT I WROTE IN OCTOBER 2008:

The most important considerations for me are Does the software do a decent job?, How is the support? Does the company listen to and implement the desires of the users? For myVisionExpress, I would have to say "yes", "very good", and "yes". I called their support line probably 6 times, most times I got through right away, sometimes it was after hours and they called me right back the following business day morning. I spent probably 2-3 hours total time with tech support asking various questions on various days, never felt rushed, never got the feeling they were annoyed, but truly wanted to help me. And I'm not even a client of theirs (yet). I am not forced to have certain type of staff training, which I hear is true with officemate. I have yet to hear any major bad thing about mVE. They are upfront with online training, fees, online forums which they regularly respond to. Show me where Officemate, MaximEyes, CompuLink do this. Not.
I want to buy software and service that I know is good now, not something that MAY be good sometime in the future. Plus, now that VSP owns Officemate, VSP will do what is good for VSP, not necessarily what is good for Officemate users. Overall, I don't see any major flaw with mVE and why I should go with a different vendor.
Why would someone go with Officemate if they keep hearing complaints of support? Support is great when there are no problems. :-) But I want my staff to easily solve any problems with good technical support, whether it be online, F1 help, or by phone.

How is OM interface with VSP "hard to beat"? All the major vendors interface with Eyefinity, so I don't any benefit of OM over the others.

THIS IS WHAT I WROTE IN NOVEMBER 2008:

Things have been going fine. 4 weeks ago I upped the RAM to 1 gig on all computers and 2 gig in my exam room, and internal hard drives on some of my network computers. 3 weeks ago I had my computer network guy fine tune my network with new antivirus and antispyware and some other stuff.

2 weeks ago I installed MVE on all the computers. I had to call up MVE technical support to figure out how to get the client computers to point to the main MVE database on the main computer. It was quite easy and they were easy to reach.

Last week after I viewed the online tutorials and read their hard copy user guide, I started the customization of the software - that is what will take the longest to do. There is a lot of stuff to learn and to customize, so I'm learning and customizing as I am going, entering all the U&C codes, etc. It is a very powerful program, but it very comprehensive and so far, very intuitive for the most part. You need to have a game plan on how to implement everything and to prioritize the different facets of the software. My goal is to go live December 1st after the Thanksgiving holidays. I want to be able to have everyone in the office be able to work with the appointment module, the patient and insurance information, and orders. Also to start getting familiar with how to submit insurance claims. Maybe I will also can do EMR by then too.

Last week I taught my staff how to enter patient and insurance info. This week they learned how to punch in/out, send/receive employee messages, and the appointment module. They were introduced to the Ordering module.

Next week they were learn more about the Ordering module. We will learn more about the insurance module over the next 2 weeks and start practicing everything we've learned. On Thanksgiving week, the office will be closed for patients, I will get patient demographic data converted from EZFrame to MyVisionExpress, but staff will be here that Monday through Wednesday, doing dry runs and us scanning all frames into inventory.

So, as a summary to your questions, we are in the midst of training and setup scheduled to go live on Dec 1. Install was fairly smooth, tech support is fine. Staff is getting the hang of it, but it's a BIG change for everyone, but it will be so much better once we get the hang of using it every day. MVE seems very stable on my network, even on some 5 year old computers still running Windows 2000.

So far I'm very happy!