Reviews written by txeyedoc

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Crystal Practice Management
Eye Care
 

Crystal PM

Overall rating: 
 
 9.6
Ease of Initial Physical Setup:
 
 10.0
Ease of Implementation Into Practice:
 
 9.0
Quality of Initial Training:
 
 10.0
Intuitiveness of Exam Portion:
 
 10.0
Speed of Data Input:
 
 9.0
Easily Customizable Interface:
 
 10.0
Has a Pleasing 'Look and Feel':
 
 7.0
Easy to Update and Maintain :
 
 10.0
Quality of Financial Reports:
 
 10.0
Staff Acceptance:
 
 10.0
Favorable Licensing Terms:
 
 10.0
Has all the features I need:
 
 8.0
Quality of Support:
 
 10.0
Overall Ease of Use:
 
 10.0
Overall Value:
 
 10.0
Overall Satisfaction:
 
 10.0
Would Recommend to a Friend:
 
 10.0
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txeyedoc Reviewed by txeyedoc
August 05, 2009

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2 of 2 people found the following review helpful

We're very very pleased with the program!It's easy, inexpensive & does everything we want. We haven't tried out the scheduling portion of it yet so I didn't rate that

EHR Review

Experience 3-6 Months
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Totally customizable exam form which is easy to do, their support is incredible- they're quick to answer or to call back & always work until they resolve the problem. Easy to use system- took less then a week for everyone in the office to be comfortable using it. They converted 15 years worth of data ( Officemate, RLISYS, Opus, examwriter) & did it well. The program was affordable & the yearly fee is optional- they don't shut down the program if you don't pay it! Unlimited number of computers in the office for the same fee.
What needs work? It's not as pretty to look at as some other programs, but that's a small price to pay. There's an issue with doing my recall cards on 4 X 6 cards, but the past 2 months they've uploaded my data, fixed it & done mail merge on my computer- can't ask for better service then that!
 
OfficeMate Suite
Eye Care
 

Office Mate

Overall rating: 
 
 1.3
Ease of Initial Physical Setup:
 
 1.0
Ease of Implementation Into Practice:
 
 1.0
Quality of Initial Training:
 
 1.0
Intuitiveness of Exam Portion:
 
 3.0
Speed of Data Input:
 
 1.0
Easily Customizable Interface:
 
 1.0
Has a Pleasing 'Look and Feel':
 
 4.0
Easy to Update and Maintain :
 
 1.0
Quality of Financial Reports:
 
 1.0
Staff Acceptance:
 
 1.0
Favorable Licensing Terms:
 
 1.0
Has all the features I need:
 
 1.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 1.0
Overall Value:
 
 1.0
Overall Satisfaction:
 
 1.0
Would Recommend to a Friend:
 
 1.0
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txeyedoc Reviewed by txeyedoc
August 05, 2009

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2 of 3 people found the following review helpful

We had used Officemate & Opus way back in the DOS days, then switched to RLISYS & used examwriter when Opus became examwriter. When Officemate bought RLISYS, we assumed they'd use some of the nice RLISYS features, but found out they didn't. The sales people are slick & will make lots of promises- they sold us the equipment interface, which wouldn't work with my equipment & then I was told I'd get a refund but that never happened despite numerous requests. Officemate was a very expensive mistake for my office.

EHR Review

Experience 6 months - 1 Year
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? The only good things about it were it looked pretty & examwriter was a nice program
What needs work? gosh- not sure I have enough room :). Tech support is aweful- takes forever to get thru, then they're unpleasant over the phone & often don't have an answer. We went thru the video training & everyone spent a lot of time learning the program before we switched over. Just about everything is too "bulky"- needs lots of steps to do anything. Reconciling VSP is a nightmare & you have to just write off & assume it's correct. Recalls have to be done using either 4 to a sheet or peel & stick labels, no way to export & print on 4X 6 cards like I have in the past. If you make a mistake & put something on the wrong patient, there's no way to remove the error. We all hated the program & hated dealing with the support people
 
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