AdvancedEMR

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EHRcompare   August 05, 2009  
 
6.7 (3)
8078  
 
AdvancedEMR

Company

Company Name
AdvancedMD

Software Info

Software Name
AdvancedEMR

Technical

Hosting
  • In the Cloud
  • Locally maintained
Compatibility
  • Windows
  • Mac
Native Mobile Platform(s)
  • iPhone
  • iPad
  • PC Tablet Optimized

General Features

Setting
Physician Office(s)
Internal Messaging
Yes
Patient Portal?
Unknown

EMR Features

Integrated eRx?
Yes
e-Rx Partner
SureScipts
Equipment Integration?
Unknown
Native Text to Speech
Unknown
Lab Interface
Yes
Drawing Tool
Yes
Auto Coding
Unknown
Auto Letters
Unknown
Physician Dashboard
Unknown
Reminders
Unknown
Decision Support
Unknown

Eye Care-Specific Features

Optical/Dispensary
No
Contact Lenses
No

Support

Support Options
  • Phone
  • Email
Live Support Available
Business Hours Only
Please note: Information above not yet verified by affiliated authority. Data may not be accurate or up-to-date.

User reviews

3 reviews

Overall rating 
 
6.7
Ease of Initial Physical Setup 
 
7.3  (3)
Ease of Implementation Into Practice 
 
8.0  (3)
Quality of Initial Training 
 
6.7  (3)
Intuitiveness of Exam Portion 
 
6.0  (3)
Speed of Data Input 
 
6.0  (3)
Easily Customizable Interface 
 
8.7  (3)
Has a Pleasing 'Look and Feel' 
 
6.3  (3)
Quality of Scheduling System 
 
8.0  (3)
Easy to Update and Maintain  
 
7.3  (3)
Quality of Financial Reports 
 
7.0  (3)
Staff Acceptance 
 
7.7  (3)
Favorable Licensing Terms 
 
8.7  (3)
Has all the features I need 
 
7.3  (3)
Quality of Support 
 
4.0  (3)
Overall Ease of Use 
 
7.7  (3)
Overall Value 
 
5.7  (3)
Overall Satisfaction 
 
5.0  (3)
Would Recommend to a Friend 
 
5.3  (3)
Overall rating 
 
5.7
Ease of Initial Physical Setup 
 
7.0
Ease of Implementation Into Practice 
 
8.0
Quality of Initial Training 
 
3.0
Intuitiveness of Exam Portion 
 
5.0
Speed of Data Input 
 
5.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
2.0
Quality of Scheduling System 
 
7.0
Easy to Update and Maintain  
 
5.0
Quality of Financial Reports 
 
6.0
Staff Acceptance 
 
7.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
8.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
7.0
Overall Value 
 
6.0
Overall Satisfaction 
 
4.0
Would Recommend to a Friend 
 
5.0

Workable if you're an IT professional, otherwise avoid it like herpes

Overall I have grown to loathe AdvancedMD. It's a shame because if they got their act together it wouldn't be a terrible EMR. I've used them all: Cerner, Centricity, EMA, Nextgen, Allscripts, ECW, DrChrono - they are all flawed in some way. The advantages of AMD is that you can customize things. The disadvantage is that it is the single most poorly run and dysfunctional company I have ever had the displeasure of dealing with. If they could fix their inability to support users then it would be a reasonable software program. If EMA ever gets less 'dumb' and more customizable, or if Dr Chrono gives up on being iPad based, we would change immediately.

EHR Review

Experience
6 months - 1 Year
Professional Setting
Dermatology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
Customizable. If you have an IT background you can create some pretty slick templates. That's about it.

The PM side is pretty solid for financials, albeit slow and unattractive to use. Reports are generally pretty good except there are missing reports...for example you can't run a report to get names and email addresses to build an email marketing list.
What needs work?
Everything else.

Setup: It takes 20 hours to setup the software (masterfiles). You get minimal assistance from the company. Out of box templates are useless. You need an IT background to create useful and workable templates. The training person we had for the EHR side was completely useless. He couldn't answer a single question we asked him; he tried to look things up, but usually we had found the solution ourselves before he got back to us. I would negotiate the entire setup fee out since there is nothing that they do for you.

Support: The support does not exist. I agree with the other reviewer who said that it seems like their departments do not communicate. I'm not sure if everybody who works there is just dumb, incompetent or lazy. Emails go unanswered. Tickets go unresolved. For example, AMD advertises that they have direct links with a credit card processing company - Paypros. However, whenever anything goes wrong (which happens quite a bit) neither side will help you as they view it as the other person's problem. Lack of useful, timely and competent support is the single biggest weakness of this EMR. If you are a practice that needs support then you should avoid this at all costs.

Uptime: Not good. Their servers go down without warning. For a cloud based service they do not have robust backup solutions that ensure a clinical level of uptime. Despite a fast internet connection we still have issues with a slow response from their servers in terms of ping times.

Design: The interface looks to have been designed by an undergraduate CS major. Data inputs (see adding new meds) is not intuitive.
Was this review helpful to you? 
Overall rating 
 
4.6
Ease of Initial Physical Setup 
 
7.0
Ease of Implementation Into Practice 
 
7.0
Quality of Initial Training 
 
9.0
Intuitiveness of Exam Portion 
 
4.0
Speed of Data Input 
 
3.0
Easily Customizable Interface 
 
6.0
Has a Pleasing 'Look and Feel' 
 
7.0
Quality of Scheduling System 
 
7.0
Easy to Update and Maintain  
 
7.0
Quality of Financial Reports 
 
6.0
Staff Acceptance 
 
7.0
Favorable Licensing Terms 
 
6.0
Has all the features I need 
 
4.0
Quality of Support 
 
1.0
Overall Ease of Use 
 
6.0
Overall Value 
 
1.0
Overall Satisfaction 
 
1.0
Would Recommend to a Friend 
 
1.0

Look elsewhere for an EHR solution!

Horrible support. The software is very buggy, and it takes months to get anything fixed. Since we have had the software, we have lost prescription ability twice. We have lost our lab interface twice.

I opened a case about our lab results in June of 2011, and the case is still not resolved.

I dread calling support because the support staff has evidently not been properly trained, as they are not familiar with basic medical office terminology, nor are they at all familiar with a lot of terms relating to the EHR software.

I have to call constantly to check on support cases, because I am never updated. When I do receive a call-back, it is normally outside of work hours. Also, nearly every time I open a case, several days later I'll get an e-mail back from the support team wanting the exact same information that I gave when I called in in the first place.

The hold times for support usually top twenty minutes, and then when you finally get someone, they tell you that you have to talk to the person who is working on your case and transfer you to their voice mail. These voice mails are never returned.

It seems that there is a complete breakdown in communication between departments. Management could care less about your business and refuse to return calls or emails as well.

If not for the fact that it would waste so much time and energy to migrate my information to a different EHR provider, I would have terminted my relationship with AdvancedMD months ago.

Bottom line is, the system works halfway decently, but if anything goes wrong, good luck getting it fixed.

Do not waste your time or money on this system!

EHR Review

Experience
6 months - 1 Year
Professional Setting
Internal Medicine
Owner or User?
I bought and use(d) this product
Your Status
Other
Explain Status
Practice Manager
Disclosure
I have no affiliation with any EHR company
What do you like?
I like that it is easily customizable. When the software works, it works fairly well. But that is when it works.
What needs work?
There are way too many bugs in the system. The support is absolutely HORRIBLE. I have found that 98% of the support cases take over 3 months to be resolved.
Was this review helpful to you? 
Overall rating 
 
9.7
Ease of Initial Physical Setup 
 
8.0
Ease of Implementation Into Practice 
 
9.0
Quality of Initial Training 
 
8.0
Intuitiveness of Exam Portion 
 
9.0
Speed of Data Input 
 
10.0
Easily Customizable Interface 
 
10.0
Has a Pleasing 'Look and Feel' 
 
10.0
Quality of Scheduling System 
 
10.0
Easy to Update and Maintain  
 
10.0
Quality of Financial Reports 
 
9.0
Staff Acceptance 
 
9.0
Favorable Licensing Terms 
 
10.0
Has all the features I need 
 
10.0
Quality of Support 
 
10.0
Overall Ease of Use 
 
10.0
Overall Value 
 
10.0
Overall Satisfaction 
 
10.0
Would Recommend to a Friend 
 
10.0

I LOVE IT

AdvancedEMR seriously makes life so much easier for me. The upgrade we made a couple months ago has allowed us to not dread going through the database. It is so easy to use. I love it. Here is a link to their software page at http://www.advancedmd.com/products-solutions/emr-ehr/. See for yourself.

EHR Review

Experience
3-6 Months
Professional Setting
Pediatrics
Owner or User?
I only use(d) this product
Your Status
Front Desk
Disclosure
I have no affiliation with any EHR company
What do you like?
I love the new software that our office has. It is so easy.
What needs work?
We need to upgrade our internet connection to fully appreciate this software.
Was this review helpful to you?