Physicians work very hard to get where they are to become a great resource for healthcare patients. In a time where EHR is becoming mandatory It is clear this company is out for one thing and that is to drain every ounce of money and time out of a practice. I cannot urge you enough that if you value your practice please seek to find another source for software beyond Neusoft slash Numd. This has been an absolute nightmare!
NueMD worst EHR with even worse Management
1 - 3 Years
Owner or User?
I bought and use(d) this product
I have no affiliation with any EHR company
What do you like?
Worst shady service I have ever encountered in my professional career. Billed thousands of dollars for services never received. They put in tiny print additional fees that you will never see or know about until they drain your bank account with automatic debits.
What needs work?
No one at NueMD really speaks English very well. Impossible to get any timely response. Impossible separation contracts with tiny print. NueMD will cut off your service and if you ever need anything from patient management or patient records they will punish you financially and lock you into expensive minimum of 3 month contracts just if you need to get data or health records for patient cases. This should be reported to appropriate legal levels to secure the Doctors have access to patient information. If you use billing services it is a nightmare!! They will use 25 different employees to enter data on an untimely basis sometimes weeks after you receive EOB's. They will group enter your claims instead of by line item. They write off all services denied and do not even follow up. They tried to charge us for collections we took at our front desk as well until I was going to take legal action against them. I had to hire a full time employee just to catch errors in their billing. I couldn't even get out of the contract cause they make you sign lengthy contracts at which there is no escape. The electronic health records is such a joke. They gave me a one hour demo and it looked decent so they have you sign a year contract to start. Then they set you up and it is an absolute joke! It looks like a high school kid coded the record system. I tried to cancel my NueMD immediately after seeing the actual EMR and they made me pay $800 a month till the year was up cause I signed the contract. Unbelievable!!!