ChartMaker Medical Suite

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EHRcompare   May 15, 2012  
 
3.6 (1)
5633  
 
ChartMaker Medical Suite

Company

Company Name
STI Computer Services Inc.
In business since
1979

Software Info

Software Name
ChartMaker
EHR vs EHR/PM
EHR + PM

Technical

Compatibility
Windows
Multi-Location?
Unknown
Max Users
Unknown

General Features

Setting
Physician Office(s)
Internal Messaging
Unknown
Patient Portal?
Unknown

EMR Features

Integrated eRx?
Unknown
Equipment Integration?
Unknown
Native Text to Speech
DragonĀ® Medical
Lab Interface
Unknown
Drawing Tool
Unknown
Auto Coding
Unknown
Auto Letters
Unknown
Physician Dashboard
Unknown
Reminders
Yes
Decision Support
Unknown

Practice Management Features

Scheduler
Yes
Accounting/Billing
Yes
Recall System
Yes
Electronic Claims
Yes
Marketing Tools
Unknown
Financial Reports
Yes
Document Management
Unknown

Support

Support Options
  • Phone
  • Email
  • Ticket System
Please note: Information above not yet verified by affiliated authority. Data may not be accurate or up-to-date.

User reviews

1 reviews

Overall rating 
 
3.6
Ease of Initial Physical Setup 
 
2.0  (1)
Ease of Implementation Into Practice 
 
3.0  (1)
Quality of Initial Training 
 
4.0  (1)
Intuitiveness of Exam Portion 
 
4.0  (1)
Speed of Data Input 
 
5.0  (1)
Easily Customizable Interface 
 
3.0  (1)
Has a Pleasing 'Look and Feel' 
 
5.0  (1)
Quality of Scheduling System 
 
9.0  (1)
Easy to Update and Maintain  
 
4.0  (1)
Quality of Financial Reports 
 
4.0  (1)
Staff Acceptance 
 
8.0  (1)
Favorable Licensing Terms 
 
3.0  (1)
Has all the features I need 
 
4.0  (1)
Quality of Support 
 
2.0  (1)
Overall Ease of Use 
 
3.0  (1)
Overall Value 
 
3.0  (1)
Overall Satisfaction 
 
2.0  (1)
Would Recommend to a Friend 
 
2.0  (1)
Overall rating 
 
3.6
Ease of Initial Physical Setup 
 
2.0
Ease of Implementation Into Practice 
 
3.0
Quality of Initial Training 
 
4.0
Intuitiveness of Exam Portion 
 
4.0
Speed of Data Input 
 
5.0
Easily Customizable Interface 
 
3.0
Has a Pleasing 'Look and Feel' 
 
5.0
Quality of Scheduling System 
 
9.0
Easy to Update and Maintain  
 
4.0
Quality of Financial Reports 
 
4.0
Staff Acceptance 
 
8.0
Favorable Licensing Terms 
 
3.0
Has all the features I need 
 
4.0
Quality of Support 
 
2.0
Overall Ease of Use 
 
3.0
Overall Value 
 
3.0
Overall Satisfaction 
 
2.0
Would Recommend to a Friend 
 
2.0

Very difficult to work with this company

Our software trainer, carl, is quite good. The rest of our experince with getting help has been difficult, especially since we finished our last installment payment.

EHR Review

Experience
6 months - 1 Year
Professional Setting
Pulmonology
Owner or User?
I bought and use(d) this product
Your Status
Doctor
Disclosure
I have no affiliation with any EHR company
What do you like?
The salesman, Geoff Barnes, was really great. Unfortunately, most of his promises were inaccurate. We not only had to upgrade all our computers ($30,000) but also do substantial rewiring.
What needs work?
To begin with, this is not a true windows program. It is anything but robust. On logging on two error messges come up, which we are supposed to ignore. In fact, changing the font can destabilize the system. Installation is very complex - then they require you to buy thier hardware support or risk voiding the warrenty. The input of medications is incredibly time consuming and poorly designed. We were told that we had to come up with our own templates since templates from other practices were not transferable (have to reinvent the wheel). Although a version of dragon is integrated, is is done in a clumsy fashion, often placing text in the wrong place. No account manager is designated so you have to negotiate each department yourself to find help. You have to pay extra (and they don't have a great system) for remote access.
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