OfficeMate Suite Hot

User rating
 
 3.7 (7)
EHRcompare Written by EHRcompare     July 17, 2009     Hits: 2213    
 
OfficeMate Suite
OfficeMate Suite
OfficeMate Suite

Software Info

Company Name Eyefinity/OfficeMate
Software Name OfficeMate Suite
Website Website (new window)
Web-based install or Local? Local Network
Integrated ePrescribing? Yes
Equipment Integration? Yes
CCHIT certified? Not Currently

Specialties Covered

Specialty(ies) Ophthalmology • Optometry
OfficeMate is the eyecare industry's most powerful, comprehensive, and proven practice management software available. In fact, OfficeMate is the most widely used practice management software today with one out of every three computerized eyecare businesses using OfficeMate.OfficeMate satisfies all of your practice management needs and maintains and manages patient demographic information, recalls and referrals, welcome letters, points-of-sale, fee slips, billing and insurance information, spectacle and contact lens prescriptions, CMS forms, electronic claims, schedules, inventory and dispensing information, and comprehensive financial and marketing reports. OfficeMate also features FrameMate, which can be used to import frame inventory data directly from the FRAMES Data CD-ROM.

User reviews

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Average user rating from: 7 user(s)

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Overall rating: 
 
 3.7
Ease of Initial Physical Setup:
 
 3.9   (7)
Ease of Implementation Into Practice:
 
 3.4   (7)
Quality of Initial Training:
 
 4.3   (7)
Intuitiveness of Exam Portion:
 
 3.7   (7)
Speed of Data Input:
 
 4.0   (7)
Easily Customizable Interface:
 
 2.9   (7)
Has a Pleasing 'Look and Feel':
 
 4.7   (7)
Quality of Scheduling System:
 
 3.5   (6)
Easy to Update and Maintain :
 
 4.2   (7)
Quality of Financial Reports:
 
 3.2   (7)
Staff Acceptance:
 
 4.9   (7)
Favorable Licensing Terms:
 
 3.3   (7)
Has all the features I need:
 
 3.9   (7)
Quality of Support:
 
 3.3   (7)
Overall Ease of Use:
 
 3.9   (7)
Overall Value:
 
 3.6   (7)
Overall Satisfaction:
 
 3.4   (7)
Would Recommend to a Friend:
 
 3.2   (7)
 
 

Officemate (8.0)

Overall rating: 
 
 2.9
Ease of Initial Physical Setup:
 
 4.0
Ease of Implementation Into Practice:
 
 3.0
Quality of Initial Training:
 
 6.0
Intuitiveness of Exam Portion:
 
 4.0
Speed of Data Input:
 
 3.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 5.0
Quality of Scheduling System:
 
 1.0
Easy to Update and Maintain :
 
 3.0
Quality of Financial Reports:
 
 1.0
Staff Acceptance:
 
 6.0
Favorable Licensing Terms:
 
 2.0
Has all the features I need:
 
 1.0
Quality of Support:
 
 3.0
Overall Ease of Use:
 
 3.0
Overall Value:
 
 2.0
Overall Satisfaction:
 
 3.0
Would Recommend to a Friend:
 
 2.0
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clrvue Reviewed by clrvue
September 30, 2009
Top 10 Reviewer
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1 of 1 people found the following review helpful

There are a few good things with this software and I hope that it continues to improve. Communication from the company on features and updates is very poor. They need to improve the stability of the program and better integrate frequently requested features such as scrolling within windows.

EHR Review

Experience 1 - 3 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Integrated system. Automation of many tasks. I like the quickcode feature in ExamWriter.
What needs work? Statements are horrible. Very hard to understand for staff and patient. Our accounts receivable are inflated due to this reason. Patients don't understand the statements and usually ignore them. We spend numerous hours on the phone with patients explaining the statements and what they mean.

The program is buggy. I will have one or two features cause a crash on a regular basis.

The lack of a universal scroll feature is a poor design flaw that needs to be fixed.
 

Program has many errors (review of 8.0) -re-review 4-13

Overall rating: 
 
 4.3
Ease of Initial Physical Setup:
 
 5.0
Ease of Implementation Into Practice:
 
 5.0
Quality of Initial Training:
 
 8.0
Intuitiveness of Exam Portion:
 
 4.0
Speed of Data Input:
 
 5.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 7.0
Quality of Scheduling System:
 
 2.0
Easy to Update and Maintain :
 
 3.0
Quality of Financial Reports:
 
 4.0
Staff Acceptance:
 
 4.0
Favorable Licensing Terms:
 
 3.0
Has all the features I need:
 
 3.0
Quality of Support:
 
 6.0
Overall Ease of Use:
 
 4.0
Overall Value:
 
 4.0
Overall Satisfaction:
 
 3.0
Would Recommend to a Friend:
 
 4.0
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tdoc Reviewed by tdoc
September 09, 2009
Top 10 Reviewer
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Last updated: April 26, 2010
4 of 4 people found the following review helpful

Re-review after using others, demos, etc. 4-26-2010
Was running SQL 8.0 , 8 computers + server. Newest version available at this time.

There are some nice features, especially as we have used other program, but still feel the program should be more refined considering the user amounts.

EHR Review

Experience 1 - 3 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Sliding bar to input infor is nice.
itrain videos are very nice
Fee slip seems to be pretty well thought out
Right click and you can go to many parts of program eaisly.
Pat. and families are linked and you can make payment on one for all.
The checkout process is rather good compared to other programs (dealing with families, tax, discounts etc.) Thrid party billing is quite well with using electronic clearing house, finding errors etc.
What needs work? Unfortunately the program has little flow, pieced together, carries over old buttons and a lot of clicking between windows.
Can edit EW but cannot inactive tests never used. No ability to customize reports, statements, receipts, logo, screens, etc. The scheduler is a very week point of the program
Program has annoying complications such as mouse scroll not functioning in many parts of the program. Patient aging statement does not work and are very difficult to read. Many reports do not show correct results. Found it diff. to market practice as reports are cluttered but you can export to excel. Maintain documents is very limited. EW is narrative format making review of charts difficult. Hours were spent changing menus, etc. and were all reset with 8.0 upgrade. Cannot use remote desktop without another license.
 

OfficeMate / ExamWriter, they work but are far from perfect

Overall rating: 
 
 3.9
Ease of Initial Physical Setup:
 
 3.0
Ease of Implementation Into Practice:
 
 3.0
Quality of Initial Training:
 
 1.0
Intuitiveness of Exam Portion:
 
 2.0
Speed of Data Input:
 
 3.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 3.0
Quality of Scheduling System:
 
 3.0
Easy to Update and Maintain :
 
 8.0
Quality of Financial Reports:
 
 3.0
Staff Acceptance:
 
 7.0
Favorable Licensing Terms:
 
 5.0
Has all the features I need:
 
 9.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 5.0
Overall Value:
 
 5.0
Overall Satisfaction:
 
 4.0
Would Recommend to a Friend:
 
 3.0
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doceyetjw Reviewed by doceyetjw
August 21, 2009
Top 50 Reviewer
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Last updated: August 22, 2009
3 of 3 people found the following review helpful

I think OfficeMate is a victim of their own success, they have grown so much that they are too large to respond to user request. While it is a very comprehensive program it is not that user friendly. I find myself constantly looking at other programs in search of something better. I have seen several other programs that look interesting but most of them have a very small user base and I am concerned about the ability of these companies to survive. I may not absolutely love OfficeMate but I am confident that they will be around for many years to come so I have not switched. Yet.

EHR Review

Experience Over 10 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? I love auto letter, with just a couple of mouse clicks I can create exam reports for primary care physicians. I like that it can interface with many of my instruments. I like that it is a comprehensive package that has many features.
What needs work? Tech support needs a lot of work. One of the biggest complaints that I have had with ExamWriter is that you cannot link a diagnosis code to a procedure code. I know that it has caused lost revenue when billing 3rd parties and it costs more for my back office staff to track down all of these issues. I have been requesting this feature for 2 years but OfficeMate is unresponsive. The accounting end of the program has several major flaws and needs a major overhaul. It would be great if it interfaced with Quickbooks. Although OfficeMate allows a user to enter a patients email address in their demographics it does not have the capacity to send email. Reports could be much better and should have tighter integration with Excel.

I have been using ExamWriter and been paperless since 2000, ExamWriter is still too cumbersome. For new patients, it can take longer to enter their exam data than it does to examine them.
 

ExamWriter is not efficient

Overall rating: 
 
 1.4
Ease of Initial Physical Setup:
 
 1.0
Ease of Implementation Into Practice:
 
 1.0
Quality of Initial Training:
 
 2.0
Intuitiveness of Exam Portion:
 
 2.0
Speed of Data Input:
 
 1.0
Easily Customizable Interface:
 
 1.0
Has a Pleasing 'Look and Feel':
 
 3.0
Quality of Scheduling System:
 
 2.0
Easy to Update and Maintain :
 
 1.0
Quality of Financial Reports:
 
 1.0
Staff Acceptance:
 
 2.0
Favorable Licensing Terms:
 
 1.0
Has all the features I need:
 
 2.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 1.0
Overall Value:
 
 2.0
Overall Satisfaction:
 
 1.0
Would Recommend to a Friend:
 
 1.0
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apaull Reviewed by apaull
August 09, 2009
Top 10 Reviewer
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4 of 4 people found the following review helpful

ExamWriter is very inefficient.
I have found it much faster, easier, and less stressful to do all my exams on a paper form and have it scanned into an ExamWriter record. We still use the ExamWriter record to have the autorefraction and lensometer readings imported into the exam. Additionally, we enter all the prescriptions into the ExamWriter patient record, which makes it easy to pull up when needed. However, using the paper form system helps me to see everything I need to see all at once, and it is fast, easy, and much more patient-friendly then turning to type into a computer during the exam.
It took weeks and weeks to integrate the autorefractor and lensometer with the computer system - customer support actually did not know how to do it with my TopCon system! I finally had to figure it out on my own, along with a computer guy who had never done this before either. We spent over $500 in buying the wrong adapters, wrong cables, and paying $78/hour for a computer technician to help. Thanks, ExamWriter!

EHR Review

Experience 1 - 3 Years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? It is secure and contain a lot of data.
What needs work? Customer service is poor - it may take 2-3 days before getting an answer to a simple question. Completing an ExamWriter chart takes 20-30 minutes longer than completing a paper chart due to the various windows that have to be completed. You can't see the glasses prescription at the same time as the contact lens prescription.
 

Officemate/Examwriter

Overall rating: 
 
 1.9
Ease of Initial Physical Setup:
 
 3.0
Ease of Implementation Into Practice:
 
 1.0
Quality of Initial Training:
 
 2.0
Intuitiveness of Exam Portion:
 
 1.0
Speed of Data Input:
 
 5.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 1.0
Quality of Scheduling System:
 
 3.0
Easy to Update and Maintain :
 
 3.0
Quality of Financial Reports:
 
 2.0
Staff Acceptance:
 
 4.0
Favorable Licensing Terms:
 
 1.0
Has all the features I need:
 
 1.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 3.0
Overall Value:
 
 1.0
Overall Satisfaction:
 
 2.0
Would Recommend to a Friend:
 
 1.0
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tomeyeman Reviewed by tomeyeman
August 09, 2009
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7 of 7 people found the following review helpful

I would not recommend this software to anyone based on their terrible lack of customer service and poor business practices. The software is not terrible. But the company is.

I've had Officemate for 10 yrs and Examwriter, with full integration of digital refracting and photo equipment for over two. I know what I'm talking about.

EHR Review

Experience 5 - 10 years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Fairly reliable. That's about it.
What needs work? 1. Terrible coding module. After years of requests, still not a viable method to link diagnosis (ICD-9) to coding (CPT).........to GET PAID PROPERLY! It's the most basic of basic requests. But you can enter 45 ways to measure binocular vision!!

2. Not very intuitive. Officemate and Examwriter do not 'mesh' well together. Lots of double work like having to enter recalls twice to get it into the exam form and then again to enter it into officemate. The stupid sliding power scales is just plain idiotic.

3. Apppointment scheduling could use some major work. The comments (to let you know what kind of exam you have) does not carry over from your last exam record. Hey, were talking about computers here. If I put down visual field in 6 months in the Examwriter plan, then there is no reason it shouldn't come up on the scheduler. That way I wouldn't have to spend 40 minutes every night going over tomorrow's patients to see what we are going to do with them.

4. By far the biggest weakness of this softwere and company is their horrible customer service. You can expect to spend hours on hold on the phone or wait from days to weeks to get a simple question answered. AND, when you lose (not if, but when) $100's or $1,000's of dollars because of a flaw in their software, they will try their best to blame it on your computers/network/staff or your ignorance. When you prove it's a problem in their own software, they are too cowardly and cheap to reimburse you the money they lost you.
 
 
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