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OfficeMate Suite
OfficeMate Suite
EHR Programs » All EHR Programs
Written by nhuy     July 17, 2009    
 

Officemate/Examwriter

Overall rating: 
 
 1.9
Ease of Initial Physical Setup:
 
 3.0
Ease of Implementation Into Practice:
 
 1.0
Quality of Initial Training:
 
 2.0
Intuitiveness of Exam Portion:
 
 1.0
Speed of Data Input:
 
 5.0
Easily Customizable Interface:
 
 2.0
Has a Pleasing 'Look and Feel':
 
 1.0
Quality of Scheduling System:
 
 3.0
Easy to Update and Maintain :
 
 3.0
Quality of Financial Reports:
 
 2.0
Staff Acceptance:
 
 4.0
Favorable Licensing Terms:
 
 1.0
Has all the features I need:
 
 1.0
Quality of Support:
 
 1.0
Overall Ease of Use:
 
 3.0
Overall Value:
 
 1.0
Overall Satisfaction:
 
 2.0
Would Recommend to a Friend:
 
 1.0
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tomeyeman Reviewed by tomeyeman
August 09, 2009

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8 of 8 people found the following review helpful

I would not recommend this software to anyone based on their terrible lack of customer service and poor business practices. The software is not terrible. But the company is.

I've had Officemate for 10 yrs and Examwriter, with full integration of digital refracting and photo equipment for over two. I know what I'm talking about.

EHR Review

Experience 5 - 10 years
Professional Setting Optometry
Owner or User? I bought and use(d) this product
Your Status Doctor
Disclosure I have no affiliation with any EHR company
What do you like? Fairly reliable. That's about it.
What needs work? 1. Terrible coding module. After years of requests, still not a viable method to link diagnosis (ICD-9) to coding (CPT).........to GET PAID PROPERLY! It's the most basic of basic requests. But you can enter 45 ways to measure binocular vision!!

2. Not very intuitive. Officemate and Examwriter do not 'mesh' well together. Lots of double work like having to enter recalls twice to get it into the exam form and then again to enter it into officemate. The stupid sliding power scales is just plain idiotic.

3. Apppointment scheduling could use some major work. The comments (to let you know what kind of exam you have) does not carry over from your last exam record. Hey, were talking about computers here. If I put down visual field in 6 months in the Examwriter plan, then there is no reason it shouldn't come up on the scheduler. That way I wouldn't have to spend 40 minutes every night going over tomorrow's patients to see what we are going to do with them.

4. By far the biggest weakness of this softwere and company is their horrible customer service. You can expect to spend hours on hold on the phone or wait from days to weeks to get a simple question answered. AND, when you lose (not if, but when) $100's or $1,000's of dollars because of a flaw in their software, they will try their best to blame it on your computers/network/staff or your ignorance. When you prove it's a problem in their own software, they are too cowardly and cheap to reimburse you the money they lost you.