Review Detail

cinclima,

At one point a few years back, I was feeling much of the same frustration you have outlined with Eyecare Advantage. I then decided to, finally, start viewing Compulink's webinars--and I made certain that my staff did too. What a difference!

I'm not one to say that any piece of software will work for everyone or for all practices. And I'm definitely NOT a computer programmer--let alone a person who tends to read manuals on different products or, especially, computer software (how boring is that?). But I will say that allocating some time to view the webinars for Eyecare Advantage was a great investment. Nearly two years after "going live" with Compulink's EHR, we are very satisfied with the product.

So...if you and your staff haven't viewed the webinars, that is where I would definitely start as they can help you a great deal. Eyecare Advantage is definitely a highly sophisticated software program, with a set of features that meet or exceed any of the those offered from other offerings. But taking full advantage of all of the software capabilities does require a little bit steeper learning curve for doctors and staff alike. However, despite some initial investment of time to master the various aspects of the program, I think you will find that the pain on the frontside will pay off tremendously later on as you watch your colleagues struggle to transition into EHR with programs that provide far less flexibility and far fewer customizable features. Good luck and I hope your experience with the program becomes an easier one in the near future!

The Advantage software for Chiropractic is one of the worst decisions I have made, and one I regret on a daily basis. The software that was demonstrated to me, versus what I actually received is very very deceptive. There are numerous glitches with this software, and despite the amount of times they are pointed out to the support group, they never seem to get fixed, they just get passed from one person to another. I give this softwware a 1/10 rating. I have had to quit using this software as my practice grew larger, due to the inefficiencies and time it takes to input information into the system. They have a money back guarantee that says you have to use the program for 1 year, with a few hoops to jump through. Regardless of how successful you are jumping through the hoops, I am finding that they really don't stand by their guarantee whatsoever. I would not recommend this software or this company to anyone.

I would like to take time to agree with the negative reviews of this product. I have had this "all in one" product for almost 4 years for our physical therapy practice, and still have not been able to create templates and get us on Electronic documentation. It should have been a red flag when all the "references" i called had not started using the electronic documentation portion of the program (now I know why). The billing and scheduling portions have been ok, but I purchased this for the electronic documentation. The training session are a joke, and their "implementation" would take 40-80 hours at least to get things right. I feel like I need at least associates degree in computer programming to make this work, and on top of that, even with the templates the way we would want them, the program is still filled with glitches and makes a VERY POOR finished product. Sales was great because they conned us into thinking this was a good program. Awful Awful Awful.

I have had the Compulink Eyecare program for about 10 years now, and it has been nothing but trouble for me. I use it for all my medical records, and it continually fails. The customer support is horrible as well. Every time you call in, you can't get immediate help. They have to call you back at their convenience, which never works out with my schedule. On top of that they are often rude as well. For this reason, I do not pay the annual support, and try to limit my contact with them as much as possible. Since the system fails quite often, I have hired a computer tech to help me through the problems (which is still working for now). Since my office is paperless, and so dependent on the program, I am shopping for a new program presently. So I agree with some of the previous reviews STAY AWAY FROM COMPULINK!

I hate this program. It is not user friendly. Just let my office staff off for the day so they could update to the new program and guess what? They called and told me that due to my custom fields, which I don't even use, is causing the system not to update to the 10.0. I then asked why would you even write a prgram that is not even able to udate to the newer version? Don't buy this prgram!!