Review Detail

Compulink has always had a reputation for poor customer service. This started with the attitude of the CEO – Link Wilson. He was so bad, that eventually he was not allowed to interact or communicate with customers. This tradition continues to this day.

Link hired a consultant early in this decade to improve customer service and response times. This did work for awhile – but eventually the corporate culture of poor customer service returned and that is where it stands today.

As for myself, I am 15 user user of the compulink product. I spend over $2000.00 a year in support fees to compulink every year. Over the last 15 years this adds up to over $30,000. A significant amount of change in my book.

Last I week I called technical support. I was informed that I was 5 days late with my annual quarterly support payment. I said look back on you ledger and you will see that I have been with your company for 15 years and I have never gone of support. I said the check was in the mail and you should have it another day or two. The support representative said – no matter – I cannot help you. She transferred my call to the customer support manager. I repeated that I was 15 year user and I asked if my $30,000.00 did not allow for a little leeway. He said no and demanded that I pay immediately with a credit card. I hung up on him.

If you are a customer looking for a new software vendor – be warned that you will be dealing with a very difficult company due to the corporate culture set by its founder – Link Wilson.

Read through the other reviews (From the non affiliated reveiwers)and I think you will see that customer support is a weak point for this company.

Also - why are there so many reviews from the advisiory counsel?